The UPS Store

4.4
309 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5945 in Durham offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - The Exchange On Erwin, Next To Chipotle And Dunkin Donuts.

Details

  • DeliveryNot available

Location

The UPS Store
2608 Erwin Rd, Durham, NC
27705, United States

Hours

Reviews

4.4
309 reviews
5 stars
254
4 stars
6
3 stars
2
2 stars
2
1 star
45

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback highlights a mix of excellent and poor customer service experiences, with many praising staff like Andre for their friendliness and efficiency, while others reported rudeness and unprofessional behavior from certain employees.

Staff Performance

Andre received consistent praise for his exceptional service, being described as friendly, helpful, and efficient, while other staff members were criticized for being distracted or unhelpful.

Service Issues

Several customers reported issues with service, including problems with package handling, printing services, and missing items, leading to dissatisfaction with the overall experience.

Store Environment

The store is generally described as friendly and welcoming, but some customers noted instances of unprofessional behavior that detracted from their experience.

Efficiency

Many reviews commend the quick service provided by staff, particularly Andre, with customers often noting they were in and out quickly despite busy periods.
  • DT
    Damon Taylor
    Nov 5, 2025
    5.0
    Service was excellent. Went here for a Notary and the service was perfect.
  • AA
    Anshul
    Oct 30, 2025
    5.0
    Every single time I get excellent service. They don't rush me to find my QR code and explain my shipping options clearly. They have notary service too. Last week the person attending to me (forgot to ask his name) heard me saying that one of my packages needed to be mailed via USPS not UPS. He offered to take my USPS package as well!
  • JE
    Johnnie Evans
    Aug 25, 2025
    5.0
    Great customer service 😊
  • AK
    Antonio Kno
    Aug 11, 2025
    1.0
    The guy managing the front desk is distracted and messed up an important order I would avoid this place.
  • DT
    Dey Twinz
    Jun 2, 2025
    5.0
    Great location everyone gone is so friendly! Casey helped me get my stuff all packed up!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #5945 in Durham offer?

The UPS Store #5945 offers expert packing, shipping, professional printing, document finishing, mailbox services, notary, shredding, faxing, computer access, and passport/photo ID services.