The UPS Store

3.9
209 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6135 in Durham offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Next To One World Mkt & Lime & Lemon Indian Cuisine Across From Elmo's.

Details

  • DeliveryNot available

Location

The UPS Store
811 Ninth St, Durham, NC
27705, United States

Hours

Reviews

3.9
209 reviews
5 stars
143
4 stars
6
3 stars
2
2 stars
5
1 star
53

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some staff members received praise for being helpful and friendly, others were criticized for rudeness and unprofessional behavior.

Staff Performance

Certain employees, particularly Ximena, Jocelyn, and Rosa, were frequently highlighted for their exceptional service, while others were noted for poor attitudes and lack of professionalism.

Pricing Issues

Customers expressed frustration over perceived high prices and additional fees for services, leading to complaints about being charged for basic tasks.

Store Environment

The cleanliness and organization of the store received both positive and negative remarks, with some customers noting a pleasant atmosphere while others described it as dirty and unwelcoming.
  • AS
    Anthony Sims
    Dec 21, 2025
    5.0
    Quick, courteous service, and reasonable prices
  • MB
    Ma. Cristina Salome Bagaoisan
    Nov 28, 2025
    5.0
    Great and very helpful staff!
  • AP
    Anita Patterson
    Nov 25, 2025
    5.0
    The clerk that render service to me, was absolutely professional, pleasant, and knowledgeable. I will gladly share my experience-5 stars services!
  • KN
    Kainat Naeem
    Nov 17, 2025
    1.0
    Here is the corrected version: My sister sent me a parcel that had my Braun laser device. It was shipped from Durham to New York. The parcel was left in the lobby of my apartment even though it was clearly written there not to leave parcels because they get stolen. My apartment number was also mentioned on the address. When I went to check later that day, the parcel was already stolen. I have been trying to contact customer service, but they keep me on hold and do not reply to my emails. It was a 500 dollar device.
  • NM
    Nilly Michels
    Nov 16, 2025
    5.0
    I had the best experience at UPS thanks to Joshua. His customer service was truly exceptional. He went above and beyond to help me with my package, taking the time to explain everything clearly and making sure I had exactly what I needed. It’s RARE to meet someone who genuinely cares about helping others, but Joshua absolutely does. He turned a stressful errand into a smooth, easy experience. UPS is lucky to have him πŸ‘πŸ‘

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #6135 in Durham offer?

The UPS Store #6135 offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.