United States Postal Service

3.3
88 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 66 McCachern Blvd SE to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
66 McCachern Blvd SE, Concord, NC
28025, United States

Hours

Reviews

3.3
88 reviews
5 stars
46
4 stars
4
3 stars
1
2 stars
5
1 star
32
  • KK
    Karen
    Jan 6, 2026
    1.0
    The staff at the front desk are great. They deserve 5 stars. However due to policy changes I no longer have access to reliable mail service and my location has been misrepresented. I have a PO Box that I utilize for mail. I have had this box a long time. In the past if an occasional letter or package came addressed to my home address they would place it in the box or hold it at the office where I could pick it up. They have now started returning my items that are addressed to my home address to the shipper or institution that has mailed the item and telling the shipper or institution I have moved. This is not appropriate and has cause me a great deal of problems. If they no longer wish to handle my mail they should not fabricate a misrepresentation of my location. I have not moved. They are aware of this and using this excuse for their convenience. I have tried without success to correct this situation. Unfortunately when ordering at Amazon or eBay you cannot verify the shipping method until after an order has been placed, payment made and shipped. So address corrections cannot be made between home address and PO Box for delivery. I have spent an extensive amount of time on the phone over this issue with Amazon and talked to the gentlemen at the post office. Basically Amazon indicated that they have a contract with the post office and that the post office are refusing to honor their contract. Ironically the post office was able to get the 2026 price increase for the PO Box to me. It is wrong to indicate to anyone that I have moved. It is not a factual statement that has cost me financially in the last two weeks. It’s been problematic with various businesses including banking institutions Although they are extremely nice at the desk this has definitely placed me an extremely difficult situation and honestly I was stunned when I realize they were indicating I had moved to various institutions and businesses for their convenience. My home address has been the same for years. Just talked to the manager at USPS. Would not recommend this facility.
  • LL
    Liz
    Nov 3, 2025
    1.0
    Very slow had one person working made jokes on how we had to wait. And then started telling people to jump the line that they didn’t have to wait like everyone else. Bad experience want come back to this location
  • DD
    DAS Dino
    Oct 1, 2025
    5.0
    Great staff and amazing customer service!!! 🥇🏆 Ps: And Jerry has always been top notch rep throughout the years. Thank you for all you do, that you for all you have done and for your patience with all of us. ❤️🌻Keep up the excellence!
  • RE
    Rebecca Eagle
    Sep 30, 2025
    5.0
    Nice, helpful, & welcoming
  • JC
    Jouseth Cadena
    Sep 8, 2025
    5.0
    Best customer service, everyone was very helpful!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.