United States Postal Service

1.8
200 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 455 Concord Pkwy N to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
455 Concord Pkwy N, Concord, NC
28027, United States

Hours

Reviews

1.8
200 reviews
5 stars
27
4 stars
9
3 stars
6
2 stars
7
1 star
151

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported packages marked as delivered but not received, with many experiencing delays and misdeliveries.

Customer Service

Feedback highlighted poor customer service, including unhelpful and rude staff, as well as difficulty in reaching the office by phone.

Staff Performance

While some staff were praised for being helpful, many reviews noted a lack of professionalism and accountability among employees.

Facility Conditions

Several reviews mentioned the post office being dirty and poorly managed, contributing to a negative customer experience.
  • SD
    Shawn Dervilme
    Dec 6, 2025
    1.0
    Delivery driver has to be a doorknob this is the 2nd time that my very important package said it was delivered but not a trace was found.
  • ET
    Eric Taylor
    Nov 3, 2025
    3.0
    I mailed something two weeks ago with tracking and it still has not been delivered. Lesson learned. If I want it to get there, use UPS.
  • DH
    Donald Heim
    Oct 25, 2025
    2.0
    I try to be positive but this office makes it difficult. Mail not delivered, mail delivered to the wrong address. Not sure if the Mail man can't see well, or can't read addresses. Maybe he is just over worked. Whatever the issue is I sure wish they would get the problem resolved.
  • YY
    Y_Chef Y
    Aug 16, 2025
    2.0
    Only reason im leaving two stars is the lady was nice. How we going to arrange re delivery and then receive nothing. Now I gotta come to the store Monday and get it
  • AA
    Alexandre Andrade
    Jul 29, 2025
    1.0
    If zero was an option, it would describe their service very well. One star is definitely an overachiever grade for them.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.