With a focus on the community of small businesses and consumers, Staples in Concord, NC provides innovative printing, shipping, technology, travel and recycling services, along with products and inspiration essential to the new ways of working and learning. Staples Stores serve millions of customers from entrepreneurs and small businesses to remote workers, parents, teachers, and students. Explore Staples, the Working and Learning Store, at your local Staples Store or visit us online.
Feedback on customer service is mixed; while some employees received praise for being helpful and friendly, others were criticized for being rude and unhelpful.
Staffing Issues
Many customers noted that the store is often understaffed, leading to long wait times and poor service during busy periods.
Store Conditions
The store is generally described as clean and well-organized, but some customers reported issues with the store's hours and accessibility.
Product Availability
Customers appreciate the wide selection of products available, but there are complaints about inconsistent pricing and stock levels.
RH
Robin Byers- Holland
4 days ago
5.0
⭐️⭐️⭐️⭐️⭐️
I had a great experience at Staples thanks to the wonderful customer service. April was extremely kind and patient, even with a long line at the Amazon returns. She was helpful, calm, and made the process smooth.
I also want to recognize the young lady at the UPS counter who went above and beyond to assist an elderly woman with such compassion and care. It truly stood out and made my day to witness such kindness.
Excellent service all around — thank you, Staples team!
ZD
Zoë (Denauticat)
Jan 2, 2026
1.0
Each time I've been here, I've had an absolutely terrible experience. Whether it's the printers not working, the state of the store, or the workers themselves — it doesn't matter, because it's all been terrible and no help to me or my business.
JC
joe cox
Dec 21, 2025
5.0
Very professional and courteous.
BF
Brenda Fleming
Dec 11, 2025
5.0
The staff was very patient with me as a senior citizen. I had many questions about the computer. Thank you Staples for the assistance with no rushing me.
DK
Dakota Kiev
Dec 4, 2025
2.0
They had one person checking people out, while also trying to help customers AND taking/processing Amazon returns. All while other employees are standing around the store doing..?