United States Postal Service

2.9
174 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 604 E Front St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
604 E Front St, Clayton, NC
27520, United States

Hours

Reviews

2.9
174 reviews
5 stars
76
4 stars
4
3 stars
5
2 stars
8
1 star
81

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, noting their efficiency and willingness to assist.

Delivery Issues

Numerous complaints were made regarding packages being delivered to the wrong addresses, missing items, and damaged mail.

Operational Efficiency

While some customers appreciated the quick service, others reported long wait times and inconsistent delivery schedules.

Management Concerns

Several reviews highlighted a lack of accountability and responsiveness from management regarding ongoing issues.

Facility Condition

Customers expressed dissatisfaction with the upkeep of the post office's exterior and landscaping.
  • GC
    Gerardo C
    Nov 4, 2025
    5.0
    Kindest staff I’ve seen at USPS location, maybe it’s a Clayton thing 💗
  • KP
    Kumo Pest
    Oct 6, 2025
    5.0
    The crew here is great.
  • NK
    Naveen Kotta
    Sep 16, 2025
    5.0
    Good service
  • KA
    Kristiana Anderson
    Aug 20, 2025
    1.0
    I honestly don’t know why I’m surprised looking at the reviews, considering how many times I’ve had things stolen right out of my packages—or packages marked “delivered” that never actually showed up. I’ve had so many issues that I was forced to file a police report. More than once, I’ve received boxes that were strategically cut open, re-taped, and empty inside. That’s not an accident—that’s theft. There is absolutely a thief/thieves working in the Clayton Post Office. There’s no other explanation for this level of consistent “missing” and “damaged” mail. And judging from the sheer number of identical complaints in the reviews, I’m clearly not the only one dealing with it. Every time this happens, I report it. The police department already has a long list of incidents tied to my name, and I suggest every other customer who’s experiencing this do the same. The more people speak up, the harder it becomes to sweep under the rug.
  • AJ
    Allison Jones
    Aug 14, 2025
    5.0
    Line was fast, Ashley was kind and personable!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.