The UPS Store

4.1
141 reviews
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Business Details

476 Shotwell Rd, Clayton, NC
27520, United States
(919) 359-2500
https://locations.theupsstore.com/nc/clayton/476-shotwell-rd
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #4727 in Clayton offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Corner Of Shotwell & Hwy 70, Behind Pnc Bank, In Between Wild Birds & Firehouse Subs.

Details

  • DeliveryNot available

Location

The UPS Store
476 Shotwell Rd, Clayton, NC
27520, United States

Hours

Reviews

4.1
141 reviews
5 stars
106
4 stars
4
3 stars
1
2 stars
1
1 star
29

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, helpful, and efficient, with many specific mentions of individual employees going above and beyond.

Mixed Experiences

While many reviews were positive, there were notable complaints about poor service and rude staff at times, leading to a mixed reputation.

Efficiency

Customers frequently highlighted the quick service and ability to handle busy periods effectively, although some noted long wait times during peak hours.

Store Management

Several reviews mentioned issues with management and staff training, indicating a need for improvement in consistency and customer handling.

Accessibility Issues

There were complaints about the store not opening on time and difficulties with parking, impacting the overall customer experience.
  • HO
    Hildi Orozco
    Nov 3, 2025
    5.0
    Fast, friendly and professional service!
  • DT
    Darlene Thomas
    Oct 23, 2025
    5.0
    5 stars to the UPS Store in Clayton on the corner of Shotwell and Hwy. 70! They are fast, knowledgeable and techie!
  • HL
    Here's Lullaby!
    Oct 22, 2025
    1.0
    This was one of the WORST experiences with UPS. Went in person and called the phone number they gave me and neither was helpful at all. Went back to the store again same day and still was told to call the same phone number and still did not receive any service that I PAID and got CHARGED for. I told the people in person that I was charged for a service I didn’t get and even told the people over the phone and no one helped.
  • DS
    Diana M Skinner
    Oct 20, 2025
    5.0
    Had a great experience today on 10-20-25. Jon was a great help in fixing my Amazon shipping return labels!! Thanks Jon!!
  • GM
    G E Murray
    Sep 30, 2025
    5.0
    I have to say that this UPS store (Shotwell Road) is one of the best places I ever have to go to do business. Everyone is always polite, respectful and upbeat. Even when they’re having to deal with so many returns and so much stuff. If I could give them a 10 star rating I would. Hey UPS make sure these guys get a pat on the back. Everyone at the store is always wonderfully supportive makes things quick and easy and I happily go back there time after time when I have things to package and send.
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Frequently Asked Questions About The UPS Store

What services does The UPS Store at 476 Shotwell Rd in Clayton offer?

The UPS Store provides packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.

What are the operating hours of The UPS Store in Clayton?

The store is open Monday through Friday from 8:30 AM to 7:00 PM, Saturdays from 10:00 AM to 4:00 PM, and closed on Sundays.