RXO

Reviews

• YK

  Yakov Koman

  5 days ago
  1.0
  I'm leaving a 1 star review simply because of their AI system and their broker hung up on me.
• JF

  James Flowers

  Apr 15, 2026
  1.0
  RXO out of North Carolina at this particular address has got to be one of the worst brokers I have ever dealt with lied to me on the phone, and when I called the person that this was supposedly going on with and brought it back to his attention. He wouldn't answer. David Lang with RXO you're not very good at lying.You was caught this time
• J3

  Justin Frishkorn (302PyRo)

  Mar 11, 2026
  1.0
  Texting me (a driver) for an update on a load is usually fine. But when it's at midnight and again at 4:30am, when the load hasn't been released by the shipper and doesn't deliver until tomorrow is unacceptable! Do it again and im coming to NC for some BBQ and ........! Coming to a cubicle near you! Xoxo
• AS

  A Salas

  Dec 28, 2025
  1.0
  I’ve had a consistently frustrating experience with the RXO department responsible for detention approvals. On multiple occasions, the approval process took weeks, causing significant delays and disruptions. Even more troubling is that, on several occasions, detentions were approved only to be reversed later without any clear explanation. I have brought these issues up multiple times with their representatives, but the inconsistencies and delays persist. This not only disrupts operations but also creates unnecessary stress. I hope RXO addresses these issues to improve reliability and transparency.
• ZS

  Za Tin Sung

  Dec 19, 2025
  1.0
  Very poor experience with this broker. We had multiple serious issues working with Benjamin B. On the first load, the broker confirmed the weight as 14,000 lbs, but when we arrived at the shipper, we were told the load could be up to 47,000 lbs, which would have resulted in an illegal gross weight for a 53’ dry van. We spent the entire day attempting to reach him by phone and email with no response. Because of safety and legal concerns, we had no choice but to cancel the load, which caused us to lose money. He later replied saying he was on vacation and claimed to have an away message, which we never received. On another load, we booked and immediately sent driver information. The broker never provided dispatch details or tracking information. The driver arrived empty and waited with no confirmation. Despite multiple calls and emails, there was still no response for hours and we had to cancel to avoid further losses. After these incidents, he blamed us and threatened to place our company on a “Do Not Use” list, even though both cancellations were caused by his lack of communication and inaccurate information. Very unprofessional and unreliable. We do not recommend working with this broker.

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