United States Postal Service

3.2
117 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1233 The Plz to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1233 The Plz, Charlotte, NC
28205, United States

Hours

Reviews

3.2
117 reviews
5 stars
58
4 stars
6
3 stars
2
2 stars
2
1 star
49

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting employees like Kelly and Yvonne for their exceptional service.

Inconsistent Hours

Several reviews noted issues with the post office being closed during posted hours, leading to frustration among customers.

Long Wait Times

Customers frequently reported long wait times, with some expressing dissatisfaction over the speed of service, especially during busy periods.

Mixed Experiences

While many customers had positive interactions, there were notable complaints about rude staff and poor service from certain employees.

Mail Delivery Issues

Multiple reviews mentioned problems with mail delivery, including misdelivered packages and lack of mail service.
  • LL
    Lindsay
    2 days ago
    1.0
    Having only one person working on a Saturday led to a 45-minute wait. Kelly was doing her absolute best… she was kind, hardworking, and clearly trying to keep up but the long line left her understandably overwhelmed. This is a staffing issue. Kelly deserves some help!!
  • AB
    Andrew Baisch
    2 days ago
    1.0
    Saturday morning, the day most people have available to go to the poster office, and there's only one person working.
  • EM
    Emily Moats
    5 days ago
    5.0
    Ms. Sabrina was very helpful and nice even when I had no clue what I was doing
  • SB
    Sharon Barcia
    Dec 13, 2025
    1.0
    No one is here 15 min already .
  • CH
    Chris Hartman
    Dec 3, 2025
    1.0
    Randomly closed on a Wednesday at 2pm….

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.