United States Postal Service

3.2
111 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 1233 The Plz to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1233 The Plz, Charlotte, NC
28205, United States

Hours

Reviews

3.2
111 reviews
5 stars
56
4 stars
6
3 stars
2
2 stars
2
1 star
45

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting employees like Kelly and Yvonne for their exceptional service.

Efficiency

While some reviews noted quick service, others reported long wait times and inefficiencies, especially during busy periods.

Inconsistency

There were mixed experiences regarding staff attitudes, with some customers encountering rudeness or lack of assistance from certain employees.

Operational Issues

Customers expressed frustration with inconsistent hours, closed doors before posted times, and lack of drop-off options for mail.

Overall Experience

Despite some negative feedback, many customers still consider this location their favorite due to the generally positive interactions with staff.
  • SS
    Sergi
    4 days ago
    5.0
    Best service which I ever see at usps, Kelley was so helpful and nice not only to me but also to customers at front of me. If you don’t want to see topical usps worked, goes here there really helpful and not rude
  • KB
    Kennedy Burch
    Nov 10, 2025
    5.0
    Yvonne it’s just the sweetest and so helpful! She was so fast and efficient too, and made everyone who came in smile.
  • L8
    Life Is Good 8888
    Oct 17, 2025
    5.0
    Kelly and the staff are always friendly and helpful!!! Kelly has a great attitude and is very welcoming and professional!
  • NC
    Natalia Cazarine
    Sep 13, 2025
    5.0
    This my favorite usps shop around town! I knew I was a regular when the lady called me by name! It was so cute! God bless, it makes a huge difference when people care and smile at you
  • CC
    Cally Crocco
    Jul 28, 2025
    5.0
    Never thought I’d be saying anything like this but, that was my favorite experience I’ve had at a bank. Monday morning, one employee named Kelly. She was the most friendly, joyful, knowledgable, clear, quick employee. She made my morning!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.