United States Postal Service

2.3
237 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 10926 Quality Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
10926 Quality Dr, Charlotte, NC
28278, United States

Hours

Reviews

2.3
237 reviews
5 stars
58
4 stars
15
3 stars
6
2 stars
14
1 star
144

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several specific complaints about individual employees.

Delivery Issues

Numerous reviews highlighted problems with lost or delayed packages, with some customers expressing concerns about mail theft.

Staffing Problems

Several reviews mentioned long wait times and inadequate staffing, leading to frustration among customers.

Mixed Experiences

While some customers praised specific employees for their helpfulness, others had extremely negative experiences, indicating inconsistency in service quality.
  • NR
    Neil Rubin
    Dec 6, 2025
    5.0
    Jeff was very helpful.
  • TT
    Tenchimuyo_bae
    Nov 24, 2025
    1.0
    Hey guys I never have an issue with my mail, but some of your carriers are very lazy and just drop stuff off wherever they please, at my apt complex we have a very secure mail space for all of our large packages, for some reason my package didn’t make it in the mailroom on November 21st although it says delivered, I will personally find out who was in charge over the route and I would like to speak to management.
  • SK
    Sydni Knuckles
    Nov 5, 2025
    1.0
    Fire everybody!!!!! Incompetent, lack accountability and 100% will lose and/or take your package and not help you find it. Absolutely disgusting.
  • DH
    Donnovan Huskey
    Oct 20, 2025
    1.0
    Why must people be so rude?we all have a job to do each day,and we all have bad days...but geesh!
  • SM
    Sophia Melquiades
    Sep 16, 2025
    1.0
    Idk what’s wrong with the lady with the black dreads but she has a bad attitude. She was so rude to the people in the line.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.