United States Postal Service

2.1
146 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 4117 Park Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4117 Park Rd, Charlotte, NC
28209, United States

Hours

Reviews

2.1
146 reviews
5 stars
33
4 stars
4
3 stars
6
2 stars
9
1 star
94

What are people saying?

AI-generated from recent customer reviews

Staff Friendliness

Some employees are praised for their kindness and helpfulness, while others are reported to be rude and unprofessional.

Service Efficiency

Customers frequently mention long wait times and understaffing, particularly during busy hours.

Operational Issues

The post office often fails to open on time and has been reported closed during business hours, causing frustration among customers.

Facility Condition

The location is described as dirty and poorly maintained, contributing to a negative customer experience.

Customer Trust

There are serious concerns about package handling and potential theft, leading to a loss of trust in the service.
  • RP
    Ryan Petty
    Nov 5, 2025
    1.0
    They are randomly closed on a Wednesday and tons of people need to deliver packages. I was told to come here because I have too much stuff and travelled an hour to get here. This is nuts
  • KW
    Kerri W
    Nov 3, 2025
    1.0
    Said they closed at 5pm but went around 4:30pm and only the lobby kiosk was available, which I didn’t want to use as I’ve had issues with it previously.
  • BB
    Brad
    Oct 15, 2025
    1.0
    Terribly understaffed. Showed up during business hours and a sign said they were out to lunch for the next 45 minutes. Came back 1 hour later and had to wait over 1 hour to mail a package because they only have 1 employee at the desk. Pitiful.
  • JB
    Jeneen Berry
    Oct 15, 2025
    1.0
    Worst Post Office ever! Three times in the last month I have shown up to drop a package off that I have purchased an online label for. The post office is closed for “lunch” with doors locked and package drop box locked. Even if you wanted to use the self service machine to print postage there is no place to deposit the package. Today I arrived at 12:30 and there was a hand printed sign on the door that said they were at lunch and would return at 2:30!! That is 2 HOURS during which time they advertise to be open serving the public. I’m sure the post office will blame the government shutdown but the first two times this happened it was in September way before the shutdown. It is totally unacceptable to close a business that people rely on during business hours for the convenience of employees. Disgusting.
  • IG
    Ivory Gilyard
    Oct 13, 2025
    1.0
    I think employees at the postal service are attempting to steal my packages containing CBD products. Every time I have mailed a package containing CBD products they wind up hundreds of miles away from their intended destination!!!! Earlier this year I mailed such a package to Atlanta, GA which is only a 4 hour drive from Charlotte, NC, the package wound up in Kentucky! Almost a week later the package came to my home as undeliverable. I sent another such package to NYC from Charlotte, NC and the package is now in Texas! Either someone at the post office dislikes me or someone / some people at the post office are attempting to steal or tamper with the items that I am sending! No one is taking responsibility for this!!! I am going to have to restrict my customer orders to FedEx or UPS. This is not acceptable at all! My customers will not trust me if I cannot get them their packages without this happening. I will have to refund / compensate customers for these losses. I am going to report this to the authorities.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.