United States Postal Service

2.2
150 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 4117 Park Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4117 Park Rd, Charlotte, NC
28209, United States

Hours

Reviews

2.2
150 reviews
5 stars
36
4 stars
4
3 stars
6
2 stars
9
1 star
95

What are people saying?

AI-generated from recent customer reviews

Staffing Issues

Customers frequently reported that the location is understaffed, leading to long wait times and poor service.

Customer Service

Many reviews highlighted rude and unprofessional behavior from staff, with some employees being described as disrespectful and unhelpful.

Operational Hours

The post office often fails to open on time and closes early, causing frustration among customers who rely on its services.

Mixed Experiences

While some customers praised individual employees for their helpfulness, the overall sentiment was negative due to consistent issues with service quality.
  • DH
    Dalton Hartman
    Dec 24, 2025
    1.0
    Would go lower if possible. Every single item delivered by USPS does not get delivered to my mailbox. The slowest service, the worst tracking. If I had the option I would never use the postal service again.
  • AA
    A
    Dec 17, 2025
    1.0
    Terrible workers
  • BK
    Bailee Ku
    Dec 8, 2025
    5.0
    Very sweet lady at the counter helped me with mailing my letter and gave good advice on whether to add tracking. Very pleasant experience
  • RR
    RH
    Dec 4, 2025
    5.0
    It's the post office, so some expectations should be managed in what to expect. But that said, I've been in here a half dozen times over the last few weeks and the two ladies who work there are a delight. Really like going here, if I have to go to a post office.
  • KW
    Kerri W
    Nov 3, 2025
    1.0
    Said they closed at 5pm but went around 4:30pm and only the lobby kiosk was available, which I didn’t want to use as I’ve had issues with it previously.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.