Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 4800 Express Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
1.8
186 reviews
5 stars
31
4 stars
8
3 stars2
2 stars
3
1 star
142
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlight consistently poor customer service, with staff being described as rude, unhelpful, and dismissive.
Operational Issues
Customers frequently report problems with the post office's hours, including being closed during posted hours and not answering phone calls.
Package Handling
There are multiple complaints about lost or mishandled packages, with customers expressing concerns about potential theft and poor tracking.
Staff Attitude
Many reviews mention a negative attitude among staff, with some employees being described as unprofessional and lacking basic courtesy.
Mixed Experiences
While some customers report positive interactions with specific staff members, these instances are overshadowed by the overall negative feedback.
- BAB AOct 24, 20251.0Doesn't answer phone. Holds orders not at the customer request. And makes it a headache and a half ylusing them.
- GHGlover HillOct 9, 20255.0I visited this USPS Office yesterday in search of missing mail. For such a big place, the staff from the front desk to the supervisors were very kind and helpful in their search for my missing mail. Even though they didn't find it, I was referred to other resources to aid in my search. Thank you guys for being so good. 👌🏾
- AFAlexander ForestOct 8, 20255.0Customer service personnel were extremely friendly and helpful with shipping out my package
- SWSavannah WardSep 19, 20255.0Porscha, Peeches, and Jordan were incredibly helpful as I prepared to ship multiple international packages. These three were extremely thorough, very professional, and made a stressful process positive and fun. I am so grateful for their support and patience as I navigated international shipping and customs for the first time. Porscha, Peeches, Jordan...THANK YOU!!!
- BLBenjamin LeskowatSep 14, 20255.0I was hesitant to swing by due to reading the reviews of the customer service. But I’ve now been by twice and had a great time each time. Nobody was in there either time but I did not ring the bell (cause I feel like ringing a bell is demeaning) and it was only a few minutes till someone showed up. Very friendly, very helpful, got my packages shipped right away with no issues.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service location at 4800 Express Dr?
You can send mail and packages, get money orders, rent Post Office boxes, apply for passports, purchase gift cards, and more.
Can I apply for a U.S. passport at this Post Office?
Yes, this location accepts first-time passport applications and can also take passport photos with an appointment.
Do I need an appointment for passport services here?
Yes, most passport services require scheduling an appointment using the USPS online scheduler, though limited walk-in hours may be available at select locations.
What are the operating hours of this Post Office?
Monday through Friday from 8:00 AM to 5:00 PM, Saturday from 9:00 AM to 4:00 PM, and closed on Sunday.
Are there any holiday closures I should be aware of?
Yes, this location is closed on major holidays including November 11, November 27, December 25, and January 1.
Can I reserve a PO Box at this Post Office, and how?
Yes, you can search and reserve PO Boxes online at the USPS website, then complete your setup in person at the location.
Are PO Boxes accessible after normal business hours?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary, so check with the local Post Office for specifics.
What nearby transport options can help me get to the USPS location at 4800 Express Dr?
The Post Office Airport and Charlotte North Caroline Airport are nearby, providing accessible transport options for visitors.
What nearby services can I visit before or after my trip to the Post Office?
You can visit nearby places like UPS Drop Box for alternate shipping, Dixon Financial Advisors for financial services, or The Village Griots for community and educational services.
Are there dining or refreshment options near the Post Office at 4800 Express Dr?
Yes, nearby options include American Limousine, LLC and Cinnabon for quick food and snacks after your visit.