United States Postal Service

1.7
271 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 6700 N Tryon St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
6700 N Tryon St, Charlotte, NC
28213, United States

Hours

Reviews

1.7
271 reviews
5 stars
35
4 stars
10
3 stars
3
2 stars
6
1 star
217

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with specific incidents of disrespectful behavior from employees.

Delivery Issues

Many customers reported consistent problems with mail delivery, including lost packages and delays.

Long Wait Times

Customers frequently complained about long lines and slow service at this post office.

Mixed Experiences

While some staff members received praise for their helpfulness, the overall sentiment was negative, with many expressing frustration.
  • NC
    N C
    Jan 5, 2026
    1.0
    1 clerk works, 15 people on the line. This is the biggest location here.
  • DM
    Darlene Medlin
    Jan 1, 2026
    1.0
    Post office on 6700 Tryon Rd is the worst, so many ppl complained about their mail. The carrier suppose delivered my package on Dec 31, instead of leaving PKG at the door like they always do. They leave a sorry I miss you note in mail box, yet I'm at the address waiting all day for my package, as they will ring doorbell or knock at door. So. As 5pm roll up, I gets text saying sorry we missed you while you were out, I mean really. So I called complaining, n made arrangement for next day delivery. The mail courier didn't even show up or anyone even get the package vto delivered. I had previous calls. On hold for 30 minutes then they hung up. So I called again on day of redilivery schedule, post master said they never took the package out the truck n no one was there to delivery. Make that make sense... So 3rd day I'm going to post office to see why I not have my package n why they the worst post service around. State need to shut them down. It's ALWAYS A PROBLEM WITH THAT POSTAL SERVICE. I WISH I COULD CHANGE POSTAL SERVICE. I DONE HAD MAIL
  • EM
    Eva Mur
    Dec 23, 2025
    1.0
    Absolutely disrespectful behavior from an employee named Johnnie. If your company values its reputation and its relationship with customers, I strongly recommend reviewing the security camera footage from December 23 at 12:35 PM. Please observe how this man, who is twice my size and height, was yelling at me while my young children were standing nearby and witnessed this behavior. He behaved in a completely unacceptable manner — pretending not to understand what I was saying, laughing, acting aggressively, and insulting me. This person should absolutely not be working with people. His behavior was unstable and inappropriate.
  • ES
    Eric Simpson
    Dec 17, 2025
    5.0
    I had great service can't complain these people have to deal with a lot of different types of people.I see some reviews saying the rude or whatever but these post office people got a lot of stuff to do and from what I can tell they done a great job here!!
  • BF
    Bern Franci
    Dec 15, 2025
    4.0
    The 2 women were friendly and kept their lines moving quickly. A delay was caused when my clerk went looking for a patron's package, which caused about a 9-11 minute extra wait time for me. She did apologize to the one who's package couldn't be found and to me for the delay.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.