United States Postal Service

2.0
224 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 201 N Mcdowell St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
201 N Mcdowell St, Charlotte, NC
28204, United States

Hours

Reviews

2.0
224 reviews
5 stars
43
4 stars
14
3 stars
3
2 stars
15
1 star
149

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Many customers reported rude and unhelpful behavior from staff, with several specific complaints about individual employees being dismissive or confrontational.

Service Efficiency

Customers frequently mentioned long wait times and inadequate staffing, leading to frustration during busy hours.

Package Handling Issues

Numerous reviews highlighted problems with lost or misdelivered packages, raising concerns about the reliability of the postal service at this location.

Mixed Customer Experiences

While some customers praised specific staff members for their helpfulness, the overall sentiment leaned towards dissatisfaction with service quality.
  • WR
    Wanda Robinson
    Dec 23, 2025
    5.0
    Everyone is SO NICE !! I LOVE coming to this post office !! I am always happy when I leave !!
  • MS
    Matt Starnes
    Dec 5, 2025
    1.0
    I ran into the McDowell Post Office and when I came out there was a guy on the other side of my car he started driving towards me and I stopped him and had him remove the boot on my car. He wouldn’t apologize. I was parked legally, showed him my stamps and receipt. Asked him why he booted my car. He said he saw it earlier. I said it’s December at the post office! Then saw the guy talking with a female post office employee. USPS, please fire WheelBlockers! 🛞
  • SS
    Sergi
    Nov 20, 2025
    1.0
    Terrible service and worst worker. Lady was so angry and rude on me because I didn’t have the exact amount of money
  • VV
    Vlad
    Nov 16, 2025
    1.0
    After hours lobby scanner is broken and won’t let you in.
  • LP
    Lauren Padilla
    Oct 30, 2025
    1.0
    10/30 at 4:30pm - the two ladies working had the only attitude and rudest tone of voice when talking to me and others. Then one of them had the audacity to ask why I chose the ☹️ option when asked about the level of courtesy. Very confrontational and inappropriate. Maybe be nice and fix up that tone when assisting customers and you’ll get a 😁 rating… if you hate working there, being helpful and talking to people… why do you work there? 😆

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.