United States Postal Service

2.1
151 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 4325 E W T Harris Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4325 E W T Harris Blvd, Charlotte, NC
28215, United States

Hours

Reviews

2.1
151 reviews
5 stars
28
4 stars
7
3 stars
10
2 stars
9
1 star
97

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of poor communication and disrespectful behavior.

Delivery Issues

Numerous complaints about mail and packages being delivered to the wrong addresses, late deliveries, and missing items.

Efficiency

While some customers praised quick service, many others noted long wait times and slow processing, particularly during busy hours.

Mixed Experiences

Some customers had positive interactions with specific staff members, highlighting helpfulness and politeness, contrasting with the overall negative feedback.
  • RL
    rosemary livingston
    Dec 31, 2025
    1.0
    I have complained about the mail carrier for a few weeks. Its horrible not only has my mail been delivered late they are now putting people mail in my box that does not belong to me. God only knows were my mail is. Plaza walk drive. I am disgusted and concerned about my mail
  • JH
    Josh Hughes
    Dec 17, 2025
    5.0
    I had run into an issue with a package being addressed to the wrong location and set up an package intercept request (very last minute) and the staff and carriers associated with this office went far above and beyond to ensure the intercept was successful. And that's after this was already my preferred post office to visit - Lines move incredibly quickly (especially relative to other locations) and the staff are efficient and polite.
  • DS
    Donna Spencer
    Dec 11, 2025
    1.0
    I live on Milton rd I get mail 3 times a week but can see on my informed mail app that I have mail that is supposed to be delivered everyday what is going on with the mail service these day's
  • DF
    David Fullam
    Oct 15, 2025
    1.0
    The post office that never delivers mail. A hub of lazy, unmotivated workers. A disgrace.
  • HH
    Hannah Hecht
    Oct 2, 2025
    1.0
    Rude employee. This was my second time coming back to the location due to the address not registering in the system. This time the employee just put it in, did not confirm all while being on their personal airpods talking to someone on the phone. First thing said was, “man I really hate people looking at me”, as I approach the counter to ship my package… Clerk #37 said she didn’t look up addresses I needed to know if it was correct or not. I let her know that I previously came and was told that this zipcode was incorrect but it just went through for her so I was unsure if there was truly any issue. She said I need to know and to just change the zipcode then… she did not confirm in the system that it was correct and was explicitly loud and rude… all while talking to someone on their personal phone and laughing at this interaction.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.