The UPS Store

3.4
65 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #4952 in Charlotte offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Off I-485 On Rocky River Road (Exit 36), Harrisburg, Nc 28075 (In Harris Teeter Shopping Center).

Details

  • DeliveryNot available

Location

The UPS Store
9611 Brookdale Dr, Charlotte, NC
28215, United States

Hours

Reviews

3.4
65 reviews
5 stars
32
4 stars
5
3 stars
2
2 stars
8
1 star
18
  • CM
    Craig Matijow
    Oct 22, 2025
    2.0
    3 weeks ago I had 100 copies created here on glossy thin paper (text gloss) is how it was written on the receipt. Total cost 66 bucks. Fast forward 3 weeks and I went in to have 150 copies of the exact same document printed. The price rang up to 126 dollars. When i looked at the description of the paper on the register when the employee was ringing me up the description said glossy cardstock. I pointed that out and the fact that what I was getting was not cardstock. I also showed her the receipt from last time with the description and pointed out the difference. I was told that the description didn’t matter, the prices went up October 1st, and that the system no longer gave her the option to do get what I got last time. The lady working just seemed like she was going to tell me anything to not have to do anything additional to help a customer. In the face of showing someone the differences in the description from receipts from just 3 weeks ago to what she was ringing me up now for I just found her excuses to be absolutely ridiculous and just outright stupid.
  • CS
    Chen Shmuel
    Oct 8, 2025
    1.0
    I would rather drive 30 min to a FedEx location then using the UPS store that is 2 min drive for me . Not once the staff was very rude saying I can’t box my own parcel? I was just using the tape to close my box . The attitude the lady working the front was unreal. Made me leave the store and go elsewhere .
  • CC
    Cathy Carraway
    Sep 23, 2025
    4.0
    On the 16th of Aug. I took several items UPS to return to Amazon. I was notified a couple of days ago by Amazon that I needed to return an item. I knew I returned the item on the 16th but I couldn't resolve this by internet, so I called Amazon. They explained to me UPS has 2 scannings done on returns. One when you bring the item in to get the info. for the return from email sent to us by Amazon. The second scan is done when it's shipped out from UPS. Amazon told me they have record I dropped it off At UPS, but the computers see it differently and I may have to call again to be sure I'm credited. The time I've had to spend, and more to come just to get credit for something I returned has been a terrible experience. Bad enough the item was not scanned the second time by UPS, it's just as bad if not worse that Amazon has me keep calling them to be sure their computer credits me for an item they know i've returned. Ss I read back over this UPS is not the one taking up my time it's actually Amazons incompetency and lack of concern for their customers time.
  • SL
    Sandra Larsen
    Sep 20, 2025
    5.0
    I had to go in and get fingerprinted and my I-9 for my new job today. It was quick, easy and efficient. The woman that helped me was super friendly and I’m just sorry I didn’t get her name. They just remodeled this particular store and it looks absolutely fantastic and was worth the drive from uptown Charlotte to go there. Highly recommend!
  • RB
    R B.
    Aug 1, 2025
    1.0
    I've had several Amazon returns that I've dropped off at this location that disappeared and were never returned to Amazon. I will only go to the other Harrisburg UPS store on School House commons from here on out. This location, Absolutely not recommended.

Frequently Asked Questions About The UPS Store

What services does The UPS Store at 9611 Brookdale Dr offer?

The UPS Store at 9611 Brookdale Dr offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, passport/photo ID services, and more.

What are the operating hours of The UPS Store in Charlotte?

The store is open Monday to Friday from 8:30 AM to 7:00 PM, Saturday from 9:00 AM to 2:30 PM, and is closed on Sundays.