The UPS Store

4.4
224 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #3232 in Charlotte offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Next To Caribou Coffee.

Details

  • DeliveryNot available

Location

The UPS Store
7804-C Fairview Rd, Charlotte, NC
28226, United States

Hours

Reviews

4.4
217 reviews
5 stars
182
4 stars
2
3 stars
2
2 stars
4
1 star
27

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed regarding customer service; some employees are praised for their friendliness and helpfulness, while others are criticized for rudeness and lack of assistance.

Store Hours

Customers reported inconsistencies with store hours, particularly regarding Sunday openings and notary availability.

Cleanliness and Environment

The store is noted for its cleanliness and welcoming atmosphere, contributing positively to customer experiences.

Pricing Issues

Several customers expressed concerns about inconsistent pricing for services, leading to confusion and dissatisfaction.

Staff Competence

While some staff members received high praise for their expertise and efficiency, others were criticized for lack of knowledge and professionalism.
  • MS
    Mike Schmidt
    6 days ago
    5.0
    I've been driving to this particular UPS store for many years even though it's no longer the closest to my home. I've NEVER had a bad experience; the service has always been GREAT! As a bonus, the Caribou coffee place next to it is also great and so I always treat myself afterwards to help relieve the stress of shipping.
  • MM
    M Miller
    Oct 26, 2025
    1.0
    Store is closed on Sundays even though the sign and online says open 11-4 on Sundays.
  • KB
    Kimberly Butler
    Oct 26, 2025
    1.0
    Sign on door and online in decay. Hours are from 11:00 a.m. to 4:00 p.m. on Sundays yet? I went by the store at 1:15 and they were close
  • JT
    J T
    Sep 23, 2025
    5.0
    After having an unsettling customer service experience at FedEx in South Park, I started taking my packages to this UPS location & the gentleman working are helpful, efficient & professional. Parking was easy and I was in & out without being treated like an inconvenience for needing assistance with shipping options.
  • PM
    Peggy Morris-Turner
    Aug 18, 2025
    1.0
    If I could give 0 I would. UPS driver lied and said he could not reach me to deliver my package. I am 76 yrs old and cancelled a doctors appt to meet him but he never showed. I called 3 times was put on hold for 8 min no one came back. Twice more asked for manager and was refused by SAM. He was arrogant and rude. This is the poorest CS I have ever experienced. A nightmare I’ll be elated when they go out of business.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #3232 in Charlotte offer?

The UPS Store #3232 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.