The UPS Store

4.8
647 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #2181 in Charlotte offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Located In Mallard Crossing Shopping Center @ Mallard Creek & Prosperity Church Rd.

Details

  • DeliveryNot available
  • Free parking lotAvailable
  • On-site parkingAvailable

Location

The UPS Store
3020-I Prosperity Church Rd, Charlotte, NC
28269, United States

Hours

Reviews

4.8
647 reviews
5 stars
596
4 stars
10
3 stars
4
2 stars
5
1 star
32

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff are consistently described as friendly, helpful, and efficient, with particular praise for employees like Sarah and Sierra.

Speed of Service

Many customers noted quick service, often being in and out of the store in under a few minutes.

Notary Services

Notary services received positive feedback, especially regarding the efficiency and friendliness of staff like Sarah.

Packaging Issues

There was a significant complaint about poor packaging leading to damaged deliveries, indicating a need for improvement in this area.
  • GW
    Grace Wells
    Dec 16, 2025
    5.0
    Very helpful and kind employees. Got me everything I needed and were very clear about the options. This location is open later than the other nearby UPS stores, and I was in and out quickly with minimal wait after 5pm.
  • CG
    Charm Gurley
    Dec 12, 2025
    2.0
    Needed a notary. Called. Voice message says - bring your unsigned documents blah blah blah. I arrived at 9:33.....no notary on site 😬 Irony - I am needing a notary to renew my notary!!!
  • NG
    Nikiyea Gordon
    Oct 22, 2025
    5.0
    Great customer service and super quick returns
  • DA
    Diane Adams
    Oct 22, 2025
    5.0
    Courteous. Knowledgeable and fast
  • PH
    Patrick Herrmann
    Oct 3, 2025
    1.0
    I trusted this store to package a heavy delivery I had. I specifically requested they add extra packaging and that I was willing to pay extra to ensure it was packaged extremely carefully. The package arrived to the receiver destroyed in a box way too large and only included two flimsy pieces of bubble wrap. When I submitted a claim for this, UPS took 2 months to get a response from and then rejected my claim because the receiver didn't keep the destroyed box or packaging to provide additional photos than what we already provided them. I will never do business with UPS again.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 12:00 PM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Charlotte offer?

The UPS Store #2181 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, passport/photo ID services, and computer access.