The UPS Store

4.6
298 reviews
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Business Details

9311 Jw Clay Blvd, Charlotte, NC
28262, United States
(980) 907-9777
https://locations.theupsstore.com/nc/charlotte/9311-jw-clay-blvd
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #7488 in Charlotte offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available

Location

The UPS Store
9311 Jw Clay Blvd, Charlotte, NC
28262, United States

Hours

Reviews

4.6
298 reviews
5 stars
266
4 stars
4
3 stars
2
2 stars
3
1 star
23

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is frequently praised for being friendly, helpful, and professional, with many customers highlighting exceptional service experiences.

Mixed Experiences

While many reviews are positive, there are notable complaints about rude behavior from some staff members, indicating inconsistency in service quality.

Service Variety

Customers appreciate the range of services offered, including printing, notary, and shipping, often noting the efficiency and quality of these services.

Store Environment

The store is described as clean, organized, and welcoming, contributing to a positive customer experience.
  • AS
    Amy Skye
    5 days ago
    2.0
    $2.50 to print a prepaid label. Outrageous.
  • MH
    Michelle Hemphill
    Jan 5, 2026
    5.0
    Christopher was Awesome! I had to return an Amazon item, first of all. Next, did you know this store takes pictures for your Passport? I have to renew mine online and my photo by phone wasn't approved. Christopher took a great picture, gave me the original photo, and sent it via email to be available for me to proceed with my Passport renewal. He had great customer service with a smile, pleasant, informative, and experienced.
  • SD
    siarra davis
    Dec 30, 2025
    2.0
    Went to this location today to have finger prints done. The representative that helped me, whom I assume was some type of supervisor since he was telling the other associate to go on break, was rude and condescending. When I walked in, there was no greeting. Another person walked into the store for service and he attempted to greet them and serve them first. The other associate had to point out to him, that I was obviously standing there in line and patiently waiting. When he finally did help me, he spoke to me in a very unprofessional manner, speaking to me as if I were stupid for not knowing all the quirks about the finger printing machine. I didn't like it and that supervisor needs to be re-trained. Only giving 2 stars because the process itself was easy enough.
  • AA
    aneesha alikoya
    Dec 24, 2025
    5.0
    Excellent service by Ms. Kavita. Very friendly and kind. Helping everyone who come to the store. We have had a great experience with her. Highly recommended
  • DW
    Debbie Walls
    Dec 11, 2025
    5.0
    AJ at The UPS STORE was so pleasant and very knowledgeable about service we needed, AJ went over and beyond
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #7488 in Charlotte offer?

The UPS Store #7488 provides expert packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, passport/Photo ID services, and more.