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Staples

3.0
(213 reviews)

About

Office Supply StorePrint ShopElectronics StoreComputer StoreSchool Supply StoreShipping ServiceRecycling CenterCoworking SpacePhoto LabComputer Repair Service
With a focus on the community of small businesses and consumers, Staples in Charlotte, NC provides innovative printing, shipping, technology, travel and recycling services, along with products and inspiration essential to the new ways of working and learning. Staples Stores serve millions of customers from entrepreneurs and small businesses to remote workers, parents, teachers, and students. Explore Staples, the Working and Learning Store, at your local Staples Store or visit us online.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Staples
8322 Pineville Matthews Road, Charlotte, NC
28226, United States

Hours

Reviews

3.0
213 reviews
5 stars
84
4 stars
21
3 stars
8
2 stars
5
1 star
95

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for their helpfulness, many customers reported rude and unhelpful staff, particularly in the printing department.

Order Fulfillment

Numerous complaints about delays and errors in order fulfillment, especially for printing services, with several customers expressing frustration over unfulfilled or incorrectly completed orders.

Store Conditions

The store's organization and cleanliness received criticism, with reports of a messy environment and unsanitary conditions in restrooms.

TSA PreCheck Issues

Significant dissatisfaction with the TSA PreCheck service, including long wait times and poor communication regarding appointments.
  • JS
    juan david santos
    4 days ago
    1.0
    Terrible customer service I order a menu print they refused to do it because they say it they have work ahead it, and just for print a menu in a regular paper would take them 2 o 3 days
  • EG
    Evan Gilgo
    Feb 5, 2026
    1.0
    I’m not one to leave bad reviews but this store absolutely sucks. Management doesn’t care about anything, things get done days after they should be, and over the last few months I’ve been in the store it seems to me like they can’t keep manage to keep a single person on staff
  • NK
    Naya K
    Jan 5, 2026
    1.0
    just go to the UPS in the same complex and save yourself time
  • JS
    JD Sileo
    Jan 4, 2026
    5.0
    This store snatched success from failure and should be commended. Apparently their cutting machine has issues and they need to call some tech to come out and fix it every time. And it backs up their orders. This isn't the people who works there's fault, it's Staples fault for having this kind of contract that doesn't automatically just have the tech dispatch to the moment that there's a problem. I placed an order at 10:30 a.m. for two lots of 1000 business cards. I called it 4:00 because I hadn't heard anything and I was told online that it was the same day if ordered before noon. They apologized and prioritized my order to make it right. Even as the day was over and the store was closing. For this reason they get five stars. Everyone makes mistakes, things happen. But when you make it right, you should be acknowledged (Staples corporate if you're listening) and rewarded.
  • JS
    Jose Sosa
    Dec 24, 2025
    1.0
    Amazon return I dropped off was stolen by pretending to accept it. Shady business going on there for sure. I give it a year before Walmart buys them out

Frequently Asked Questions About Staples

What services does Staples in Charlotte, NC offer?

Staples provides printing, shipping, technology, travel, and recycling services, along with various office supplies and inspiration for working and learning.

What are the store hours for Staples on Pineville Matthews Road?

Staples is open Monday to Friday from 9 AM to 7 PM, Saturday from 9 AM to 6 PM, and Sunday from 11 AM to 5 PM.

Brand Certified Facts from Staples

Staples partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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