With a focus on the community of small businesses and consumers, Staples in Charlotte, NC provides innovative printing, shipping, technology, travel and recycling services, along with products and inspiration essential to the new ways of working and learning. Staples Stores serve millions of customers from entrepreneurs and small businesses to remote workers, parents, teachers, and students. Explore Staples, the Working and Learning Store, at your local Staples Store or visit us online.
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were described as rude and unhelpful.
Staffing Issues
Several reviews noted understaffing and long wait times, particularly during busy periods, leading to frustration among customers.
Product Availability
Customers expressed dissatisfaction with product availability, particularly for Amazon returns and specific items, indicating a need for better inventory management.
Store Cleanliness
Multiple reviews highlighted cleanliness issues within the store, with some customers describing it as dirty and poorly maintained.
Printing Services
The printing department received significant criticism for poor service and inefficiency, with several customers reporting negative experiences.
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Nora Ferguson
5 days ago
5.0
Miss Roni (I may be misspelling that) at pre-check/Clear was amazing! I came on Feb 26th at 10:20am & She was so efficient with my appointment and the others behind me even though the server for the computer was delaying. Her warmth during this process actually made it fun! She handled the situation quickly but with joy so everyone in line knew we could trust her expertise right away. Thank you again Roni for you hard work you’re the best! SP1223
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Lissa Wolfe
6 days ago
5.0
The workers are incredibly nice and helpful!
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Joe
Feb 6, 2026
5.0
Great experience at this staples. The girl working the marketing desk greeted me, showed me my business cards to make sure i liked them and also showed me how to do further designs.
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Fast Aid
Jan 24, 2026
4.0
Order signs, took little bit longer than expected
KC
Kim Collins
Jan 13, 2026
2.0
The guy that checked me out today and he did last week is the most unfriendly person. He should not be checking people out.