Business Details
About
Water Cooler SupplierBeverage Distributor
Our Water Direct program provides a comprehensive selection of branded beverages to meet healthy hydration needs delivered directly to your home or to commercial businesses. These brands include Poland Spring® and Pure Life®, premium brands like Saratoga® and The Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, and Zephyrhills®, purified brands including Primo Water™ and Sparkletts®, and flavored and enhanced brands like Splash Refresher™ and AC+ION®.
Location
Reviews
3.0
291 reviews
5 stars
136
4 stars
5
3 stars4
2 stars4
1 star
142
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Customers frequently reported missed or rescheduled deliveries, often without notice, leading to significant frustration.
Customer Service
Many reviews highlighted poor customer service experiences, including long wait times, unhelpful representatives, and difficulty in reaching support.
Billing Problems
Numerous complaints were made regarding unexpected charges, late fees, and difficulties in canceling services or receiving refunds.
Mixed Experiences with Staff
While some delivery drivers received praise for their kindness and professionalism, overall customer interactions were often negative.
Overall Dissatisfaction
The majority of reviews expressed a strong dissatisfaction with the service, with many customers recommending against using the company.
- ESEd StahlDec 9, 20251.0Adding to the infinite negative reviews here. Paid the deposit as I was bombarded at the Sam's Club to sign up for the service. Never received the dispenser or the first water shipment. Called to see what the delivery status was. And said they had moved it without acknowledging me or letting me know that day came and went with no delivery. I called back and they said, I skipped it when I did no such thing. Went to cancel and it was an arduous process. They kept trying to Going to be apologetic and offering me free delivery fee for a delivery that would never come - happy to have canceled.We'll be definitely letting know the poor representative in sam's club that their company is trash.
- AKaaronkollar KollarNov 13, 20252.0They delivered my water to the wrong house and didn’t pick up my last batch of bottles. When I call and try to talk to someone about it, they tell me they are having “technical difficulties” and I cannot speak to an agent.
- MGMariia GharibiNov 11, 20251.0Absolutely terrible service They constantly change delivery dates, so you never receive your order on time. Last time, they even changed the number of bottles in my order and charged $35 for just two! Customer service is impossible to reach — no response and no accountability. Very disappointing experience.
- MFMelissa FlanaganOct 15, 20255.0Let me tell you! I work for a nonprofit that helps abused kids and my job is to stand outside collecting funds for the nonprofit. Well on this hot day sweating, I had readyrefresh truck park near me and Chris and Jose were SUPER sweet and offered me some water. They were amazing and made sure I was taking care off. I was just a bystander BUT their customer service is impeccable, if they are super sweet and kind and generous to someone who isn’t using their service , I can only imagine how they treat their clients. Needless to say, I may just sign up now for my business with readyrefresh! Shout out to Chris and Jose.
- KHKim HolmesOct 13, 20251.0I DO NOT RECOMMEND Primo delivery service. They charged me a $20 late fee but I’m on auto pay??!! The water is never delivered on the scheduled day. I’ve only been a customer since June but Primo missed 2 deliveries and sent me “delivery complete” text messages. I live in an apartment so I must be home to receive my deliveries. The items are the same every month but I never get all my items. Today, Monday, at 2:15 pm, I am waiting for the 4th full day for Primo to pick up my dispenser. Last Wednesday and Thursday, I was supposed to get delivery but no one showed up. After me being charged for no delivery and waiting 2 full days, I cancelled my service. Primo was supposed to pick up dispenser Friday and changed pick up to Monday after not arriving Friday. It’s now 2:30 pm and still no pick up.
Frequently Asked Questions About Primo Brands Delivery
What types of water brands does Primo Brands Delivery offer?
Primo Brands Delivery offers branded beverages including Poland Spring®, Pure Life®, Saratoga®, The Mountain Valley®, Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, Zephyrhills®, Primo Water™, Sparkletts™, Splash Refresher™, and AC+ION®.
Can I get water delivery service at my home or business?
Yes, Primo Brands Delivery provides water delivery services to both residential homes and commercial businesses.
Where is Primo Brands Delivery located?
Primo Brands Delivery is located at 1845 Lindbergh Street, Charlotte, NC, 28208, USA.
How can I contact Primo Brands Delivery for orders or inquiries?
You can contact Primo Brands Delivery by calling +1 800-274-5282.
What are the business hours or is Primo Brands Delivery currently open?
Primo Brands Delivery is currently open; no closing status is indicated.
Does Primo Brands Delivery have an online presence where I can learn more?
Yes, you can visit their website at https://local.readyrefresh.com/nc/charlotte/bottled-water-delivery-charlotte-nc-dcnc28208.html or find them on Facebook and Instagram @primobrandscorp.
What categories of services does Primo Brands Delivery specialize in?
Primo Brands Delivery specializes as a Water Cooler Supplier and Beverage Distributor.
Are there any nearby restaurants where I can dine before or after getting water delivery from Primo Brands Delivery?
Yes, nearby dining options include Yard Cooked Dishes (Caribbean and Jamaican cuisine), Cottage 2 (Chinese fast food), and J's Wings (chicken restaurant).
Which local businesses near Primo Brands Delivery provide personal care services?
Nearby personal care businesses include Bigtankthebarber and Master Kutz Barber Shop (both barbers), Alexis African Hair Braiding (hair salon and beauty spa), and NC Nail (nail and beauty salons).
Are there nearby facilities where I can rent trucks or store items near Primo Brands Delivery?
Yes, nearby options include U-Haul Moving & Storage at Freedom Mall for truck rentals and Public Storage for self-storage facilities.