Business Details
About
Logistics Service
AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world. For over 45 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, energy, high-tech, home delivery, life sciences, marine and more. In more than 150 worldwide locations across Asia, Europe, the Middle East and North America, AIT’s subject matter experts apply scalable, user-friendly technology to customize end-to-end deliveries via sea, air, road and rail—on time and on budget.
Details
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
2.4
17 reviews
5 stars
6
4 stars0
3 stars0
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1 star
11
- SPStephen PNov 25, 20251.0In my opinion, this company was a total fail, both in terms of communication and also execution. There is no way I would intentionally use this company for anything, but unfortunately they were thrust upon me as part of my equipment delivery from Dick's Sporting Goods, and the entire experience was a total nightmare. This company did not honor the confirmed delivery date even though they told me I had to take off work and wait at home for the delivery and assembly. Then, they never called back to reschedule and when customer service was contacted, it resulted in an endless cycle of disconnects, repeating the same things over and over, them finger pointing at Dick's for issues and then my contacting Dick's only to hear that they were not responsible. Overall, poor communication and follow through on their end as the delivery and assembly service, and top it off, they ghosted me after a supervisor said they would get back to me regarding all of my issues and then the guys doing the work actually left trash in my garage after assembly. If I ever get assigned this company again for any type of delivery or assembly, I will just cancel my order, as companies like Dick's Sporting Goods have to do better in terms of choosing who they do business, with and companies like AIT Logistics just have to do better period, as the headaches were not worth it, and I will never be a customer of theirs for anything ever again as a result. Total disaster from start to finish in my personal experience.
- NPNEEL PATELOct 20, 20221.0Worst logistics company on planet earth. I ordered a 85 Inch Tv from Sam’s Club and it was shipped with AIT and once it arrived at my local warehouse it said someone will call me to schedule a delivery appointment in 48 Hours. No one called me. I’ve called the warehouse about 32 times and no one answers the phone. I’ve called customer service about 23 times and they try to call the warehouse and no one picks up the phone. Never do business with this garbage company. If I could give negative stars I would.
- JBJoyce BellingerSep 1, 20221.0Worst delivery company ever. On my delivery day I called three times. No one could find it on the schedule. Third time a called and somehow they found it and said it would be delivered on 9/6. I ordered this on 8/19. The charged a huge delivery fee yet they can’t deliver. Will never do business with them again.
- CScaleb starnesFeb 13, 20185.0very dedicated team that goes above and beyond to meet your satisfactory standards. :)
- JRJulie RocaJan 6, 20165.0Great team of people.
Frequently Asked Questions About AIT Worldwide Logistics
Do you have any other locations in North America?
Yes. AIT’s expanding global presence includes dozens of locations across North America, as well as Asia and Europe.
Do you offer international shipping?
Yes. AIT is a global freight forwarding company with decades of experience handling shipments to all areas of the world. We also offer customs clearance support, including our in-house, licensed customs brokerage team.
Are you a certified freight forwarder?
Yes. Across AIT’s many global locations, we have dozens of certifications from multiple organizations, countries, and municipalities, including authorized economic operator status, good distribution practices certification, and many more.
Can you ship my specific item (i.e., what cargo types does AIT NOT accept)?
AIT’s logistics professionals are experienced with shipping all types of cargo, from temperature-controlled items such as food and pharmaceuticals to oversized and heavy freight to hazardous materials, including batteries, chemicals, and nuclear waste. For a list of items we do not ship, contact our office for commodity details.
Can I drop off an item for return at your facility?
No. AIT facilities are not consumer parcel drop-off locations. Please contact your seller/shipper to arrange for returns.
Where is AIT Worldwide Logistics located in Charlotte?
AIT Worldwide Logistics is located at 3125 Horseshoe Lane, Suite C, Charlotte, NC 28208, USA.
What are the business hours for AIT Worldwide Logistics in Charlotte?
AIT Worldwide Logistics in Charlotte is open Monday through Friday from 8:00 AM to 7:00 PM and closed on weekends and certain holidays like November 27 and December 25, 2025.
Does AIT Worldwide Logistics offer international shipping services?
Yes, AIT offers international shipping with global freight forwarding and customs clearance support provided by their in-house licensed customs brokerage team.
What types of cargo can AIT Worldwide Logistics ship?
AIT's logistics professionals handle all types of cargo including temperature-controlled items, oversized freight, hazardous materials such as batteries and chemicals. Contact their office for items they do not ship.
Is AIT Worldwide Logistics a certified freight forwarder?
Yes, AIT holds numerous certifications across their global locations, including authorized economic operator status and good distribution practices certification.
Can customers drop off return items at AIT's Charlotte facility?
No, AIT's facilities are not consumer parcel drop-off locations. Customers should arrange returns directly with their sellers or shippers.
Does AIT Worldwide Logistics provide wheelchair accessible entrances and parking?
Yes, the Charlotte facility has wheelchair accessible entrances and parking for customer convenience.
What nearby freight and cargo service providers are located near AIT Worldwide Logistics in Charlotte?
Nearby freight and cargo services include FSA Network, which customers can consider for additional logistics needs in the area.
What nearby businesses can customers visit in conjunction with their visit to AIT Worldwide Logistics?
Customers visiting AIT might also find it convenient to visit nearby businesses such as Caliber Collision for automotive repair or AVAD Southeast for electronics.
Are there any nearby government or military installations close to AIT Worldwide Logistics Charlotte?
Yes, nearby government and military-related sites include the National Guard and Charlotte-Army National Guard Armory, which might be of interest to certain customers.