The UPS Store

4.6
174 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #3361 in Chapel Hill offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - The Galleria Next To Feeders Pet Supply.

Details

  • DeliveryNot available

Location

The UPS Store
400 S Elliott Rd, Chapel Hill, NC
27514, United States

Hours

Reviews

4.6
174 reviews
5 stars
149
4 stars
9
3 stars
0
2 stars
2
1 star
14

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff, particularly Christie, Lupe, and Claudia, received numerous praises for their friendly, helpful, and professional service.

Integrity

Customers appreciated the honesty and integrity of the staff, especially in handling shipping policies and package requirements.

Mixed Experiences

While many reviews highlighted positive interactions, there were also complaints about rude service and perceived discrimination.

Convenience

The new location is noted for being easily accessible with ample parking, contributing to a positive customer experience.
  • RK
    Ruth Kreiner
    Dec 13, 2025
    5.0
    Great people!!! Great store and service!!!!
  • ZC
    Ziyu Chen
    Nov 21, 2025
    5.0
    Nice and friendly staff onsite.
  • KK
    kit
    Aug 5, 2025
    5.0
    I had the pleasure of having Ximena take care of my package today. This store is out of the way for me but I am now a loyal customer. Between Ximena’s cheerful service and the honesty of this business, I plan to bring my shipping needs here. There are 2 other locations closer to me. One location told me UPS no longer allows using recycled boxes for packages & I had to buy a new box. She told me UPS said corporate said old tape caught on the machines and jammed things up. I went to another UPS store last week, using a recycled box. I was told I really should buy a new box because UPS was not going to guarantee the delivery of my package otherwise. I declined the new box and was told I was taking my chances. Today, I used a recycled box and not once did Ximena try to sell me a new box or quote a policy that’s untrue. I looked up on the UPS website and they do allow recycled boxes for shipping and was prepared to quote the website. I did not have to because Ximena accepted my package and was very gracious and welcoming. Knowing this store operates with integrity, they now have a loyal customer in me. Thank you!
  • FH
    FEL HSch
    Jul 23, 2025
    5.0
    Folks always helpful there; fairly easy to park just watch out for folks parking for the pet store. Much better location than the other side of 15-501!

Frequently Asked Questions About The UPS Store

What services does The UPS Store #3361 in Chapel Hill offer?

The UPS Store #3361 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, passport/photo ID services, and more.

What are the operating hours of The UPS Store in Chapel Hill?

The store is open Monday to Friday from 8:00 AM to 6:30 PM, Saturday from 9:00 AM to 4:00 PM, and closed on Sundays.