United States Postal Service

2.3
314 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 150 Wrenn Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
150 Wrenn Dr, Cary, NC
27511, United States

Hours

Reviews

2.3
314 reviews
5 stars
78
4 stars
19
3 stars
13
2 stars
18
1 star
186

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several specific complaints about individual employees' attitudes and lack of professionalism.

Delivery Issues

Frequent complaints about misdelivery, lost packages, and delays in mail delivery were noted, leading to significant frustration among customers.

Long Wait Times

Customers consistently mentioned long lines and slow service, particularly during peak hours, which contributed to a negative experience.

Mixed Experiences

While some customers praised specific employees for their helpfulness and efficiency, others had extremely negative interactions, indicating inconsistency in service quality.

Passport Services

Numerous complaints were made regarding the passport appointment process, including misinformation about walk-in availability and rude treatment from staff.
  • RH
    Ryan Hess
    5 days ago
    1.0
    This place sucks. The window are all broken and so is the package drop box. No one cares to keep it running at all.
  • CC
    CHITETITO
    Nov 3, 2025
    1.0
    I accidentally dropped a UPS package in a USPS mailbox. I called the next day and was told not to worry and that they would hand it over to UPS. They never did. The tracking number never updated and the return I needed to process was lost. Very disappointing and unprofessional. If they couldn’t help, they should have simply said so instead of assuring me they would take care of it.
  • IM
    Izabela Madrid
    Sep 22, 2025
    1.0
    Whoever delivers in the Amberly area marks packages as delivered but doesn't actually put the mail in the mailbox until several days later
  • AK
    ANDRII KHODYNSKYI
    Sep 20, 2025
    1.0
    I had a delivery here. Everything is very slow.
  • GM
    Gili Menashe
    Sep 5, 2025
    5.0
    Good customer service.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.