United States Postal Service

2.3
319 reviews

About

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Visit your local Post Office™ at 150 Wrenn Dr! The U.S. Postal Service® (USPS®) is the only organization in the country to regularly deliver to every residential and business address. USPS is actively recruiting for many positions, including: mail and package delivery (city and rural); truck driving (delivery truck and tractor trailer); processing plant; and more opportunities to fit your needs. Learn more about USPS top jobs on our website.

Location

United States Postal Service
150 Wrenn Dr, Cary, NC
27511, United States

Hours

Reviews

2.3
319 reviews
5 stars
80
4 stars
19
3 stars
13
2 stars
20
1 star
187

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several experiences highlighting a lack of professionalism and respect.

Long Wait Times

Numerous reviews mentioned extremely long lines and slow service, often exacerbated by understaffing.

Delivery Issues

Customers frequently experienced problems with mail delivery, including misdelivered packages and unresponsive customer service regarding lost mail.

Mixed Experiences

While some customers praised individual staff members for their helpfulness, many others reported negative interactions, indicating inconsistency in service quality.

Facility Conditions

Several reviews noted poor maintenance of the facility, including broken windows and unclean conditions.
  • SS
    Siana S
    2 days ago
    5.0
    We’re super grateful for Adrian that helped us out with our daughter’s passport. Adrian was very professional and straight to the point which we liked. We’ll be coming back for his customer service. Thank you Adrian!
  • HH
    Hayley
    3 days ago
    5.0
    Got my passport in 10 minutes quick service :)
  • MM
    Mk
    6 days ago
    5.0
    Very thankful to Scott and Amrou, one of the supervisors, at that location in helping to track and hold our express mail. The family was waiting for days on express mail that did not arrive on the guaranteed date. Online system did not give current updates. Saw Scott doing one of his runs at our local postal and asked for help in tracking the mail. There were no guarantees but he would do his best and try to help. A few hours later I received a phone call from Scott and his supervisor, Amrou letting us know they were scheduled to receive the mail and that it could be picked up at their location the following day. We went the next morning to pick up the mail. Thank you to Scott for going above and beyond in helping us and getting his supervisor, Amrou, involved in tracking down the package. Excellent customer care!
  • KN
    Karen Nevins
    Jan 2, 2026
    1.0
    Can’t drop off package is the drop off box because the package door is locked and won’t open. People are lined up out the dor for customer service. Terrible location. Dirty Outside not kept up. This place need a responsible supervisor.
  • KG
    Kiersten Grey
    Jan 2, 2026
    2.0
    This is definitely the worst post office ever to go to. The staff is constantly disappearing into the back and not coming back for forever when there is a huge line!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.