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United States Postal Service

2.1
(229 reviews)

Business Details

1500 W Main St, Carrboro, NC
27510, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1500 W Main St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1500 W Main St, Carrboro, NC
27510, United States

Hours

Reviews

2.1
229 reviews
5 stars
45
4 stars
14
3 stars
12
2 stars
13
1 star
145

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences with customer service, with some employees being praised for their helpfulness, particularly Andre, while others were reported as rude and dismissive.

Passport Services

Many customers expressed frustration with the passport service, citing long wait times, unprofessional behavior from staff, and issues with appointment management.

Delivery Issues

Numerous reviews highlighted problems with package delivery, including lost packages, incorrect deliveries, and poor communication regarding delivery status.

Staffing Problems

Customers frequently noted that the post office is understaffed, leading to long wait times and inadequate service during busy periods.
  • BW
    Barbara Wallace
    6 days ago
    1.0
    Totally incompetent - chronically misdeliver or lose packages.
  • DK
    Deborah Kargbo
    Jan 30, 2026
    1.0
    They forgot to void a wrong QR code and had to pay $5 extra at UPS store
  • AM
    Amy McLean
    Jan 29, 2026
    5.0
    Had to come here for passport renewal for my kid and myself. Andre was the most patient, kind human!! I did not know what was needed and he was so helpful and helped me get it all sorted.
  • AV
    April Villegas
    Jan 22, 2026
    5.0
    Service from Matt is amazing. His customer service is top notch
  • RD
    Rachael Dennis
    Jan 10, 2026
    5.0
    Will always go to the post office from now on…they know their jobs, help you find solutions to problems you encounter, and helped me track down a valuable missing package. Service with Kiki 10/10.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

United States Postal Service partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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