Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 1500 W Main St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.1
223 reviews
5 stars
42
4 stars
14
3 stars
12
2 stars
13
1 star
142
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant number of customers experienced rude and unhelpful service from staff, particularly at the passport counter.
Staffing Issues
Many reviews mention chronic understaffing leading to long wait times and inefficient service.
Passport Services
While some customers had positive experiences with passport services, many reported issues with appointment management and staff behavior.
Delivery Problems
Numerous complaints about mail delivery issues, including misdelivered packages and poor communication regarding mail holds.
Mixed Experiences
Some customers praised individual staff members for their helpfulness, particularly Andre, while others had very negative interactions.
- MJMiriam Johnson4 days ago5.0Andre at the passport desk is wonderful to work with! What a kind and helpful person. Thank you Andre!
- JSJasper SylvestreOct 28, 20255.0Passport appointment--Only issue was a bit of wait. Andre was super nice. Passport photos were not working here, so to speed it up, have them done already.
- CHCandace HowzeOct 27, 20254.0I was a little worried about having a passport appt here given the reviews but Mr. Andre is so helpful! He is thorough, patient, and truly there to help you and do things the right way. I needed things expedited via a hand carry so it was a slightly complex appt but he made sure I got everything I needed from start to finish and explained each step. The only reason I didn't give it 5 stars was because their camera and copy machine were down (late Oct). Me and the appt behind me had to go elsewhere to get our photos done. When I initially checked in, the woman at the front (who I think is Kiki) was friendly and told me I could get my photo done across the street at UPS but when I went their printer was jammed. Mr Andre actually called me while I was at UPS because he found out Kiki had sent me over there and let me know that UPS wasn't working but there is a camera store like 3 minutes down the road. I got my photo done there in less than 10 minutes, came back and finished my appt. Mr. Andre wrote down the number and info for the camera store so he could send people to the right place. All in all I had a lovely experience despite the photo blip. If you come prepared with all your information and only follow Mr. Andre's instructions you'll be fine.
- NMNelle McFarlaneOct 24, 20251.0I walked in, no one was in line and there were two people at the desk. I smiled and happily greeted them. They both completely ignored me. The man immediately left the front, inexplicably. The woman who remained completely ignored me while she texted, presumably. I continued to wait. Never was my friendly demeanor and greeting reciprocated. The entire exchange was, on their end, completely and unnecessarily unfriendly. Mid way through my process, The woman who was finally begrudgingly helping me left the desk for no reason, made me wait some more just for the hell of it apparently. When she came back I asked a simple and appropriate question regarding the sending of my package and she couldn't answer my question intelligently at all. In the end it was such unnecessarily unfriendly behavior on their end that I decided to leave a review.
- SWSusanna Schmitt WilliamsOct 7, 20251.0The Carrboro Post Office is the absolute worst. From missing mail, to packages delivered to incorrect addresses, to packages thrown in the woods or left on front lawn, and the post master is rude when you can get them on the phone. Recently had a package that shows confirmed delivered to "reception area / front desk" when I am a residence in a residential neighborhood. No one has any clue where it was left.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services can I find at the United States Postal Service located at 1500 W Main St, Carrboro?
At this USPS location, you can send mail and ship packages, obtain money orders, rent Post Office boxes, apply for passports, purchase gift cards, and more.
Can I apply for a first-time U.S. passport at this Post Office?
Yes, this Post Office accepts first-time passport applications for the U.S. Department of State and can also take your passport photo if you schedule an appointment.
Do I need to make an appointment for passport services at this Post Office?
Most passport services require an appointment scheduled using the online scheduler, though limited walk-in hours are available at select locations.
What are the Post Office's operating hours?
Monday to Friday, 9:00 AM to 4:00 PM; Saturday, 9:30 AM to 12:00 PM; closed on Sundays and major holidays.
How can I reserve a PO Box at this Post Office?
You can search for available PO Boxes and reserve one online at the USPS website, then complete the setup in person.
What is the fee for a passport photo at this USPS location?
The current fee for a passport photo is $15.
Are there places nearby where I can grab a meal before or after my visit to the Post Office?
Yes, nearby options include Arby's, Jersey Mike's Subs, Monterrey Mexican Restaurant, and Panaderia Jazmin bakery.
Can I visit any nearby parks for relaxation after visiting the Post Office?
Yes, Hank Anderson Community Park is nearby and a great place to relax after your visit.
Are there convenient gas stations close to the Post Office?
Yes, you can find Exxon & Mobil Stations, Han-Dee Hugo's, Mobil, Kangaroo Express, and Circle K nearby for fuel and convenience needs.
Is there an ATM near the Post Office for quick banking needs?
Yes, there are several ATMs nearby including Truist ATM, Wells Fargo ATM, Bitcoin Depot, and Coinme for your financial transactions.