United States Postal Service

2.3
94 reviews
Person picking up a package from USPS smart lockers

About

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Visit your local Post Office™ at 405 Maple Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
405 Maple Ave, Burlington, NC
27215, United States

Hours

Reviews

2.3
94 reviews
5 stars
26
4 stars
4
3 stars
2
2 stars
2
1 star
60
  • LA
    Larry Ardito
    Jan 3, 2026
    1.0
    Rude, unpleasant and inept.
  • EA
    eri arg
    Dec 12, 2025
    1.0
    Called today , a woman answered and hung up the phone , I called 10 times as they marked a package picked up by me which was not picked up this happened on Dec 12th at 933am. Horrible service. I hate this place, they all need to be fired if this is how they operate.
  • DB
    Danasia Brown
    Dec 5, 2025
    1.0
    Most nonchalant workers I’ve ever experienced. Still waiting on my mail key but because they had the guy that was supposed to change the locks “doing something else” I have to wait ANOTHER week and $30 to replace a lock on a mailbox that I NEVER HAD ACCESS TOO is highway robbery
  • NN
    None None
    Oct 9, 2025
    1.0
    Ok, so where do I start. First they are unorganized, they tell you to come back on a date to get your keys made because they are getting locks by the next Thursday, you wait till the following week and they are not ready. Then they tell me to call and they will pick up so I can see if the keys are ready, they pick up the phone and hang up on you. Its horrible how they run this place , I have legal docs pending and I can not seem to get my mail with this post office. Worst post office I have ever seen. Unprofessional. Went there today and they want you to leave your packages on a table where anyone can take them. Lady was rude also when explaining with a sarcastic thank you after I stated their box was broken .horrible place
  • MC
    Max Cosentino
    Oct 8, 2025
    5.0
    Just wanted to post a positive review after seeing all the bad ones. I was having an issue with my mail and this office went above and beyond to help me. The staff was very polite, took my info and promised when they found out what was going on they would call me back.I got several call backs from them which is almost unheard of now a days and they were able to resolve my issue. Thank you very much. I know the staff has a lot on their plate and I appreciate the hard work that you do.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.