United States Postal Service

2.3
91 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 405 Maple Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
405 Maple Ave, Burlington, NC
27215, United States

Hours

Reviews

2.3
91 reviews
5 stars
26
4 stars
4
3 stars
2
2 stars
2
1 star
57
  • NN
    None None
    Oct 9, 2025
    1.0
    Ok, so where do I start. First they are unorganized, they tell you to come back on a date to get your keys made because they are getting locks by the next Thursday, you wait till the following week and they are not ready. Then they tell me to call and they will pick up so I can see if the keys are ready, they pick up the phone and hang up on you. Its horrible how they run this place , I have legal docs pending and I can not seem to get my mail with this post office. Worst post office I have ever seen. Unprofessional.
  • MC
    Max Cosentino
    Oct 8, 2025
    5.0
    Just wanted to post a positive review after seeing all the bad ones. I was having an issue with my mail and this office went above and beyond to help me. The staff was very polite, took my info and promised when they found out what was going on they would call me back.I got several call backs from them which is almost unheard of now a days and they were able to resolve my issue. Thank you very much. I know the staff has a lot on their plate and I appreciate the hard work that you do.
  • DL
    Dylan Leffler
    Jul 30, 2025
    1.0
    -5 stars would be more appropriate. Packages say they're delivered but can't be found anywhere. Can't actually talk to the office because the AI gives you the run around and just tells you to use the app. Packages scheduled for pickup say they are picked up but actually aren't. Mail lady is always on the phone and rude when you try to ask any sort of question. Mail from months prior gets delivered or held without any type of communication that they have the mail. All of this has happened multiple times over the years. This location needs to be shut down, just a waste of tax payer money at this rate.
  • JS
    Jade S
    Jul 13, 2025
    1.0
    This post office is unbelievable they always mess up my deliveries I’ve never had this kind of trouble from any other delivery service and when they mess up my delivery I have to call 4-5 times for them to ever fix it it’s frustrating and Im tired of it I almost want to move just to get away from this post office I’ve had to get my stuff delivered to another address of a friend just because of how bad this place screws up deliveries they either put it in the wrong mailbox or they don’t deliver it for some made up reason
  • FL
    Frank Lepard
    May 31, 2025
    1.0
    Horrible service, said my package was delivered in mail box, it wasn't anywhere to be found. Called them to report problem, it sent me on a 5 minute journey to nowhere, calling the DC office to complain. Funny. Seems like every in Burlington is complaining on here.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.