United States Postal Service

2.6
108 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1302 Patton Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1302 Patton Ave, Asheville, NC
28806, United States

Hours

Reviews

2.6
108 reviews
5 stars
37
4 stars
4
3 stars
3
2 stars
6
1 star
58

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, leading to frustration with service.

Delivery Issues

Numerous complaints about packages being lost, misdelivered, or not delivered at all.

In-Person Experience

Some customers praised the friendly and helpful staff when visiting the post office, despite issues with delivery.

Phone Support

Consistent reports of poor phone service, with many unable to reach the post office by phone.

Operational Efficiency

Customers noted long wait times and inefficiencies in service, particularly during peak hours.
  • VT
    VADYA TRO
    Dec 29, 2025
    1.0
    bad service
  • JJ
    Jeff Johns
    Dec 17, 2025
    1.0
    The worst post office their is they just denied my wife our packages without i.d. , but you know who we are . So why would we need that? They say attempted delivery I sit in my window and watch them make no attempt multiple times so how hard is it to deliver our mail? Must be pretty demanding since they find any reason to hold back your packages, people work they don't have time to waste dealing with ignorant postal workers.
  • SH
    Stephanie Hardison
    Dec 15, 2025
    1.0
    Had many packages lost because our postal lady tossed them in someone else’s yard even though they fit perfectly in the mailbox. Our son’s Christmas toys were refused delivery because of “unsafe mailbox” even though it’s a toy we’ve ordered before and delivered with NO issue and our mailbox is in perfect condition. This branch needs some serious attention as we have never had this issue anywhere else.
  • DM
    Deborah McManus
    Nov 17, 2025
    1.0
    Gave my package to someone else. Refuses to pay for the package their own employee blindly gave away. Aren't they supposed to READ the address on the ID and compare it to the package?? Lot's of one star reviews and other people whom this has happened to. Very suspicious.
  • JS
    Jessica Sweatman
    Oct 22, 2025
    5.0
    Great staff. Each time I went they helped me with whatever I needed.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.