United States Postal Service

2.3
121 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2385 Hendersonville Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2385 Hendersonville Rd, Arden, NC
28704, United States

Hours

Reviews

2.3
121 reviews
5 stars
33
4 stars
6
3 stars
1
2 stars
11
1 star
70

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported problems with package deliveries, including missed deliveries, packages marked as delivered but not received, and packages left in incorrect mailboxes.

Customer Service

Feedback indicates a mix of experiences with staff, with many customers citing rudeness and unhelpfulness, while a few noted friendly and professional service.

Long Wait Times

Several reviews mentioned long wait times at the post office, with some customers expressing frustration over slow service.

Lost Mail

Multiple customers experienced lost mail and packages, with complaints about the handling of claims and lack of accountability from staff.

Inconsistent Experiences

While many reviews were negative, a few customers reported positive experiences, highlighting helpful staff and efficient service during their visits.
  • SG
    Serena Graham
    Nov 29, 2025
    1.0
    Worst post office in the area!! Carriers are LAZY. "Attempted delivery" is a LIE!! "Mailbox full" is a LIE!! It wasn't full, first of all, and second of all the pkg wouldn't fit in the mailbox anyway, which means the lazy carrier would've had to get out of his/her vehicle to drop it off. Heaven forbid you DO YOUR JOB!!
  • QC
    Quade Covill
    Nov 21, 2025
    1.0
    If I could give negative stars I would, it's a misfortune to be in the area of this post office. This post office is an example of why the USPS deserved to be closed down
  • AG
    Ash G
    Oct 20, 2025
    2.0
    updating my review to 2 stars. it’s still kind of the worst USPS I have been to, the lady at the front was nice, but the consistent “marked as delivered” and never getting your mail really sucks. I know it isn’t everyone there, but a great team makes things work well. I’ve seen the other reviews, and I can concur with them.
  • VL
    Vitalii Lanovyi
    Oct 12, 2025
    1.0
    Huge thank you to idiot who delivered my Amazon order to my mailbox at 116 Roberts lake Also 2 weeks ago got 2 really important envelopes that someone opened before delivering to my address, people be aware!!!
  • JP
    Jack Pickens
    Aug 1, 2025
    5.0
    The ladies and gentlemen are great here. They're very helpful and professional. I come here often to deal with mail and I'm always happy with the service.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.