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Visit your local Post Office™ at 1100 W Kent Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.6
167 reviews
5 stars
51
4 stars
8
3 stars
13
2 stars
6
1 star
89
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness and friendliness, others are criticized for rudeness and unprofessional behavior.
Long Wait Times
Many customers reported long wait times and understaffing, leading to frustration during busy hours.
Mail Delivery Issues
Numerous complaints about lost, delayed, or misdelivered mail, with some customers expressing frustration over the reliability of the postal service.
Passport Services
Passport services received positive remarks for efficiency and helpful staff, although there were complaints about appointment cancellations without notice.
Facility Conditions
The post office is noted to be understaffed and in need of upgrades to improve customer experience and service efficiency.
- TTTasty TreatNov 10, 20251.011/10/2025 I had an expected delivery that was estimated to come by 3:45pm today, because of this I spent the whole day waiting at home for this package to arrive because it required a signature. 3:45pm comes and goes and I’m left rechecking the status of the package the rest of the night. At around 7:30pm I recheck and it says missed delivery and not secure location! Our mail was delivered at 7:15pm…. My package required a signature yet NO ONE KNOCKED ON OUR DOOR!! Not only that but I received a package from my friend today and whoever delivered it just left it on the side of the house close to the street instead of our door which is not something usps has done before when we’ve received packages.
- KMKelsey MolyneuxNov 3, 20251.0I have a new residence here in Missoula. Moved in September 5th. Went to the post office same day to get a box and key made for the neighborhood mail area. It is now November 3rd and I still don’t have a designated box and key. Mind you, they don’t need to build a mailbox… they are already in the community ready to go. They just need to pick one for me and give me the key for it. On top of that I have to go in to get my mail each week (since I don’t have a mailbox) and they only ever have one attendant working each time. This is for the city of Missoula… there is always a huge line and it takes me > 30 minutes every time I go in.
- KNKailee NelsonOct 16, 20255.0The guys at the front desk have been so helpful and friendly lately. I appreciate it!!
- RMRandi MaeOct 10, 20253.0What is up with mail delivery? Hasn't been any mail delivery in the Washington Middle school area of Missoula for almost 3 days now. The normal mail delivery man in this area usually starts his day at 9ish and has this area done by 12 noon. He's the best mailman and wears shorts all the time and in very excellent physical shape. No complaints against him at all. He's AWESOME. But - this is (was) getting ridiculous. The government shutdown supposedly hasn't affected the USPS. So what's going on?
- CWChad WolfeOct 7, 20251.0Had paid for a key/cut for my box on September 3rd. Got a call on the 15th stating key ready for pick up. Go in to wait a hour in line for em to say they cant find it. Then fills out form for new key/cut. Waited til the 28th to go in an waited another 40minutes to hear same thing. ask em about it, no news. Then we fill out another form and today is the 7th. Still no call. Almost a month of waiting for someone to do there job. I dont care your short staffed. Fix your problem instead if making excuses and literally wasting my life away. Fix your problem federal building. 😒
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
Where is the United States Postal Service located in Missoula?
The United States Postal Service is located at 1100 W Kent Ave, Missoula, MT 59801.
What are the operating hours of this Post Office?
Monday to Friday from 8:30 AM to 5:30 PM and Saturday from 9:00 AM to 1:00 PM. The Post Office is closed on Sundays.
Can I apply for a U.S. passport at this Post Office?
Yes, this Post Office accepts first-time passport applications and most offer passport photo services. You must complete and print your passport application form before applying.
Do I need an appointment for passport services at this location?
Yes, most Post Offices offering passport services require scheduled appointments using the online scheduler, though some have limited walk-in hours.
What is the cost to get a passport photo at this Post Office?
The fee for a passport photo at USPS locations is currently $15.
How can I rent a Post Office box at this location?
You can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm and then complete your setup in person at the Post Office.
Is the lobby accessible 24/7 to access PO Boxes at this Post Office?
Most USPS locations offer 24/7 lobby access to PO Boxes, but hours may vary. Please check directly with the 1100 W Kent Ave Post Office for specific lobby hours.
What nearby places can I visit before or after using the Post Office services?
Nearby places include OddPitch Brewing, a local brewery and bar, and Rice Thai Cuisine restaurant, perfect for a meal before or after your visit.
Are there transportation or community services near the Post Office that might help customers?
Yes, businesses like Community Restorative Justice and local gyms such as Curves are nearby, offering additional community services and activities around 1100 W Kent Ave.
Where can I find office supplies near the United States Postal Service location?
Nearby office supply options include Office Solutions & Services - OS2, which offers office equipment and retail services close to the Post Office.