The UPS Store

3.7
72 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #4103 in Missoula offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Between Arby's And Subway.

Details

  • DeliveryNot available

Location

The UPS Store
2814 Brooks St, Missoula, MT
59801, United States

Hours

Reviews

3.7
72 reviews
5 stars
45
4 stars
2
3 stars
2
2 stars
2
1 star
21
  • TL
    Thomas Lund
    Oct 27, 2025
    1.0
    Paid over $31 to mail a package that the lady behind the counter told me it would be there by Monday. This was on Thursday. It didn’t make it there until the next Friday. I could’ve paid eight dollars and made it there by Friday. They told me they were gonna refund my money never did. The owner was rude to me. Plus his employee was rude to me on the phone When I confronted him about their mistake then they tried to blame it on USPS and made an argument to me about it, saying they don’t have to pay me at all, but said they were gonna but never did so the owner lied. I wouldn’t trust these people at all. I’d go to somewhere else.
  • VC
    V Campbell
    Sep 2, 2025
    1.0
    $4 to tape up an Amazon envelope? Doesn't ask to adjust the settings on my phone? She just grabbed my phone and helped herself. Update after the owners response: $4 for 6 inches of tape is not just a "an unexpected cost" it's outrageous and ridiculous. Top-notch service might be your goal, but that is not anything close to the actual experience. I fail to understand how contacting you will fix that. I'm just going to follow my own advice and go elsewhere.
  • RC
    ronalyn cubacub
    Aug 28, 2025
    1.0
    We called the Brooks store in Missoula a week in advance & made arrangements to have mail and packages delivered & held for a $5 fee for each piece. We arrived timely & were told our deliveries had rejected & returned since we were not box holders. This is in direct contradiction with the arrangements confirmed telephonically with the store personnel. Incompetent management produces incompetent results - and we paid the price. THIS FACILITY CANNOT BE TRUSTED! USE AT YOUR OWN PERIL. This store does not deserve the one-star rating, it deserves a negative-star rating but the system requires I leave at least one star. (Lone staffer on duty was great but policy is beyond her control... - obvious management failure!)
  • GG
    Gary Gorski
    Jul 11, 2025
    1.0
    GOUGED!!! They charged $5 to tape two boxes together! I had two "Amazon label less returns." Woman at counter said it would cost me $5 for her to tape the two boxes together. FIVE DOLLARS!!!
  • BK
    Be Kind
    Jul 6, 2025
    2.0
    Got GOUGED! We have to save the USPS. If private shippers have a monopoly, imagine how bad it could get.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #4103 in Missoula offer?

The UPS Store #4103 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.