United States Postal Service

2.5
174 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 350 N Meridian Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
350 N Meridian Rd, Kalispell, MT
59901, United States

Hours

Reviews

2.5
174 reviews
5 stars
52
4 stars
14
3 stars
6
2 stars
5
1 star
97

What are people saying?

AI-generated from recent customer reviews

Staff Performance

While some customers praised the staff for being friendly and helpful, others reported rudeness and unprofessional behavior from certain employees.

Service Efficiency

Many reviews highlighted long wait times and operational delays, with complaints about packages being misdelivered or not delivered at all.

Communication Issues

Customers expressed frustration over the inability to reach the post office by phone, with many stating calls go unanswered or are disconnected.

Overall Experience

The post office received mixed reviews, with some customers appreciating the service while others described it as the worst they have encountered.
  • HP
    Hannah Prester (PresterBerry)
    6 days ago
    5.0
    As far as government services go- I have always been treated great. Workers have gone above and beyond. Clean, prompt and well set up.
  • JD
    Jill Dutcher
    Dec 31, 2025
    5.0
    We are blessed to have a caring staff, committed to great customer service.
  • SC
    Shirley Clark
    Dec 28, 2025
    5.0
    Great staff, they do an awesome job!
  • LB
    Lady Burke
    Nov 24, 2025
    2.0
    Just moved here. I went to the post office to change my locks and the gentleman was very kind and explained the process. He's the reason im giving this 2 stars. He explained I would get a call when keys are ready. A week later no keys ans no calls. I drove to the post office and this lady from the very beginning had a chip on her shoulder. I explained why I was there and she stated - normally they call. I stated - its been a week. She goes to the back and come back and shows me a hand written note on a slip stating they attempted to call me but couldn't because my VM was not set up. I showed her my call log to prove that was not the case. No missed calls. She kept pushing the narrative that I was called. Whatever point she was trying to make was getting lost on me as I again showed her the phone as proof that was not the case. I finally had to say - do you have my keys yes or no? With attitude she states she has them. She had them??? Then why are you fighting me?! Very rude and unprofessional. It was completely unnecessary to argue with me when she simply could have apologized for a miscommunication and left it at that.
  • JH
    Jenean H
    Nov 17, 2025
    1.0
    A few blocks away, there's another person with 99 as an address. The poor lady at that address ought to get paid by the post office as when she continually & incessantly gets our stuff, she has to bring it to us. Now it's getting worse, because we have to deliver her stuff that We get & we're not getting paid by the PO either. Should we both stack up each other's packages? Then make trips back & forth to each other? Share each other's wasted time? But that would make us Codpendants with the PO, so I guess there's nothing we can DO.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.