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Visit your local Post Office™ at 2201 Baxter Ln! The U.S. Postal Service® (USPS®) is the only organization in the country to regularly deliver to every residential and business address. USPS is actively recruiting for many positions, including: mail and package delivery (city and rural); truck driving (delivery truck and tractor trailer); processing plant; and more opportunities to fit your needs. Learn more about USPS top jobs on our website.
Location
Hours
Reviews
1.8
271 reviews
5 stars
38
4 stars
15
3 stars
8
2 stars
10
1 star
200
What are people saying?
AI-generated from recent customer reviews
Long Wait Times
Customers consistently reported long wait times, often exceeding 30 minutes, due to understaffing.
Customer Service Issues
Many reviews highlighted rude and unhelpful staff, with several customers expressing frustration over poor communication and dismissive attitudes.
Delivery Problems
Numerous complaints were made about packages being misdelivered, not delivered at all, or delayed for extended periods.
Understaffing
The post office is frequently described as being severely understaffed, leading to operational inefficiencies and customer dissatisfaction.
Mixed Employee Experiences
While some employees received praise for their helpfulness, many others were criticized for their lack of professionalism and poor service.
- LKLucy KingDec 16, 20251.0Always expect to wait in line for 30 mins or more. There has never been a time when there is more than 2 clerks. Just one person dealing with a line that goes out the building. They are usually grumpy and will leave for breaks leaving a long line of people waiting. I just needed stamps for Christmas cards and waited nearly 40 mins. And Btw, the stamp machine is broken. Thank you very much.
- NNNancy NDec 5, 20251.0Answer the phone!!! Hung up on over 25 freaking calls..I am contacting the Postmaster General and the media.
- AAAlysia AndrikopoulosNov 22, 20255.0I called (so wasn't dealing with the overworked front office staff) and spoke with a great post person who is helping me track down a package. Honestly I wasn't expecting the service and attention he gave me. Thanks Bozeman Baxter!
- MAMike AlberdaNov 14, 20251.0Whoever delivers up river road needs to be fired. They keep bringing baby formula back to the post office instead of taking 2 minutes to drive up a driveway to drop off at the house. Baby formula is important and the driver certainly knows what it is because he writes it down on the usps sheet. FIRE THEM
- JEJackie Evans-ShawNov 12, 20252.0Normally this post office is staffed with a lovely woman who works by herself, but today (11/12/2025) I unfortunately received sub par service from a gentleman who was the only other employee. I told him a package was being held for me for address verification and he went to look after saying barely two words to my me. Came back out to the front and said he couldn’t find it and the sender likely didn’t include the unit number. No follow up questions, no explanation of what I could expect next. So I had to ask him if the postal service had returned it to sender and he just nodded as if I was stupid. No manners whatsoever. It turns out the package was out for delivery and they had not updated this in their tracking info. I understand they are understaffed, and I empathize with this employee being the only one working, but I have lived here all my life and never experienced such a lack of communication and customer service skills. This is the second time I’ve had issues with packages being held or almost returned to their senders due to “address verification” issues, when in fact the address was printed completely on the package. Really, really disappointed with this service that only seems to get worse.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service location at 2201 Baxter Ln?
You can send mail and ship packages, get money orders, rent PO Boxes, apply for passports, buy gift cards, and more at this USPS location.
Can I apply for a first-time U.S. passport at this Post Office?
Yes, this Post Office accepts first-time passport applications and can take your passport photo by appointment.
Do I need an appointment for passport services at this location?
Yes, most passport services require scheduling an appointment online, though limited walk-in hours may be available at select locations.
What are the hours of operation for this USPS location?
The Post Office is open Monday through Friday from 8:30 AM to 5:00 PM, and on Saturday from 9:00 AM to 1:00 PM. It is closed on Sundays.
Is there 24/7 access to PO Boxes at this Post Office?
Most USPS locations, including this one, offer 24/7 access to PO Boxes in the lobby; however, access hours may vary so check locally.
How can I reserve a PO Box at this USPS location?
You can search for and reserve PO Boxes online quickly and securely, then complete the setup in person at this Post Office.
What are some nearby places I can visit before or after my trip to the USPS at 2201 Baxter Ln?
Nearby, you can visit Buffalo Wild Wings for a meal, Town Pump for convenience and gas, or Lowe's Home Improvement for shopping.
Are there other postal or shipping centers near this USPS location?
Yes, nearby places include the UPS Customer Center, US Post Office - Bozeman, and USPS Collection Point for various shipping and postal needs.
How might customers use nearby travel or lodging services when visiting this Post Office?
Customers can use the Hilton Garden Inn Bozeman nearby for lodging or Visit Bozeman travel services to plan their visit around trips to the Post Office.
Is this USPS location currently hiring?
Yes, the United States Postal Service is actively recruiting for various positions including mail delivery and truck driving; details can be found on their website.