The UPS Store

Reviews

• HH

  Hardrose

  6 days ago
  1.0
  What a joke $17.00 to send out an envelope that doesn't even way a full oz. Companies like this would rather watch businesses and people struggle. Just last month it was 14.99
• LD

  lynnsey davis

  Dec 22, 2025
  1.0
  Im assuming the carrier works out of this store but whatever carrier has unkept black or dark brown hair, big bushy eyebrows, and looks like he’s no older than 22. Is rude and gross!!!! Not only was my package mistreated but he was picking his teeth as he walked up to my door. 🤢 I will be calling customer service and getting a refund for my item because I will not be touching this package.
• SS

  shairon wittke sears

  Dec 15, 2025
  5.0
  I LOVE going to this UPS store!! The customer service there is exceptional and they are all so very efficient and quick!, friendly too, even during stressful busy hours and long days!!
• MS

  Mark Sinclair

  Nov 19, 2025
  1.0
  On 9/18/25, I dropped off artwork at the UPS store in Bozeman measuring 50x50x5” (insulated/protected, but not boxed). It was to be shipped to Michigan for a one month long gallery show. I paid for a box to be constructed by UPS for shipment and presented a prepaid label with the artwork. On the label, it was clearly stated that the box would be 51x51x6” . After one week, the package was pronounced “lost” by UPS, with no tracking information available. A claim was filed for the insurance reimbursement. A few days later (10 days after drop-off) I called the Bozeman store to speak to the manager (Kyle White) and I found out they had both lost the original label and the package had never left their store. “We didn’t know whose package it was so we were waiting for someone to call us about it” Two days later it was shipped out to its original destination and it arrived on 10/7 without further incident. One month later, on November 7, after the gallery show had closed, I received my artwork back, in good condition and shipped back in the original box using a prepaid label. On November 16th I received an email stating that the box used to ship the artwork was oversized by 1” on each long side, making it 52x52x6” instead of 51x51x6” . The original cost of the return shipment was $302.99, but additional charges of $2,265.74 were being added due to the package being oversized. The manager, Kyle White, denied any responsibility for this outrageous mistake and we were told to simply “file a claim” . I find it difficult to believe that it is UPS policy to add nearly 750% in additional charges without notifying or obtaining approval from a shipper first. In hopes to rectify this situation, I have filed a claim and will be sending this note to the franchise owners, and the UPS Board of Directors.
• CO

  Christy Odum

  Nov 14, 2025
  5.0
  Not sure where he works out of, but Ty delivers to our house in Three Forks. What a nice young man! I typically do not do reviews unless I have a really good or really bad experience. Ty delivered a very large package to us today. He showed up with a big smile and positive attitude despite having to back down our long driveway and move this large package on his own. We chatted for a few minutes. He was very personable and professional. So nice to see a young man who takes pride in his job and cares about his customers.

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