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United States Postal Service

2.2
(149 reviews)

Business Details

841 S 26th St, Billings, MT
59101, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 841 S 26th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
841 S 26th St, Billings, MT
59101, United States

Hours

Reviews

2.2
149 reviews
5 stars
35
4 stars
5
3 stars
9
2 stars
1
1 star
99

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, including difficulty reaching staff by phone and unhelpful responses.

Delivery Issues

Numerous reviews highlighted significant problems with package delivery, including lost packages, delays, and incorrect deliveries.

Staff Performance

While some customers praised individual staff members for their friendliness and helpfulness, many expressed frustration with overall staff performance and management.

Operational Efficiency

Customers frequently noted inefficiencies in operations, such as long wait times and understaffing, leading to poor service experiences.
  • MM
    micjakes1
    6 days ago
    1.0
    Horrible. Relocated to Billings last week. Justin took my 98 dollars for a PO box then blocked it. I was not receiving mail. Complained twice to supposed "managers" who seemed highly agitated that i even said anything. Luckily today Judy from a completely different post office was working. She is the one who notified me my PO box was blocked. I plan to call the 800 number on the receipt but doubt it will do any good. Stay away. Justin should be in jail. Tampering with the US mail is a federal offense.
  • A
    Евгений Панцевич
    Feb 16, 2026
    5.0
    Очень хорошие впечатления у меня как у водителя. Приехал на день раньше, сразу дать мне дверь возможности небыло, но через пару часов меня позвали на разгрузку. Очень приветливый персонал. Перед приездом было страшно, много негативных отзывов, но на деле все оказалось совсем не так. Спасибо ребята, хорошая работа.
  • DS
    Demon seed
    Feb 10, 2026
    5.0
    Very helpful and professional.
  • JW
    Jacob Weishaupt
    Jan 10, 2026
    1.0
    We put a hold on ALL of our mail while we were away for our wedding. Regular mail, envelopes, packages, all of it was suppose to be held. Not only did they NOT hold our mail, they stuffed the mailbox to bursting, which opened the mailbox and lost our mail, they misplaced whatever they couldn't force into the mail box and LOST every single one of our WEDDING PRESENTS that was mailed to us. Every.single.one. Gone. The staff? Clueless and bewildered. Recourse? None. Classic. USPS is next to useless.
  • GS
    Gayle Schneider
    Jan 9, 2026
    2.0
    When i first moved to Billings I had one piece of mail that was completely destroyed and it was a check!! Now they have changed their post marking and I send a letter to make sure it's received in time and they neglected to pick it up!! I suppose i didn't have any mail so just walk by. How are you not supposed to be late on your mailing when the mail person doesn't do their JOB!!!!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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