The UPS Store

4.1
220 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #2594 in Billings offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - In Thompson Pools Plaza Adjacent To Mt Rescue Mission Bargain Ctr.

Details

  • DeliveryNot available

Location

The UPS Store
1302 N 24th St W, Billings, MT
59102, United States

Hours

Reviews

4.1
220 reviews
5 stars
167
4 stars
5
3 stars
1
2 stars
6
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, helpful, and efficient, with specific mentions of employees like Kristin, Tawny, and Antonia for their exceptional service.

Efficiency

Many reviews highlighted the quick and efficient service provided, especially during busy times, making the experience pleasant for customers.

Mixed Experiences

While most feedback was positive, some customers reported poor experiences with customer service, particularly regarding delivery issues and unhelpful responses.

Store Environment

The store was frequently described as clean and welcoming, contributing to a positive customer experience.
  • AA
    Andrew
    Jan 3, 2026
    5.0
    I was helped by Riker. Sorry bud if I spelled it incorrectly. He is excellent his job and very friendly. I went to the other UPS store in town first and the woman behind the counter was not very pleasant, to put it nicely. Even though it is out of my way I went to this UPS store instead. The difference in levels of customer service was like night and day.
  • JS
    J Scott
    Dec 28, 2025
    1.0
    Very poor customer service when I went in on Sunday. Provided no help to establish a mailbox and had no interest in trying to help. Would not recommend this location.
  • SA
    Shane Atwood
    Dec 16, 2025
    5.0
    Very friendly and efficient for a large order we just sent out
  • AB
    Andrew & Rebecca Boyce
    Dec 7, 2025
    5.0
    Hey, I just wanted to complement one of your employees. I was in the UPS store today which I am in there a lot and I had left a roll of tape and a pair of scissors and one of my packages got confused and a label got left off of it when I was there last week, but Kristin hung onto it, remembered who I was when I came in, returned my scissors and my tape to me, and helped me get a label on the package and make sure it landed where it needed to go!!! She is such a nice lady and she’s always very friendly and very helpful and I just wanted to let you know what an awesome employee you have in her! 😊
  • BB
    Big Blast
    Nov 16, 2025
    1.0
    Did not deliver on time, I paid $96 for a guaranteed time and it was late. I was told they would request a reimbursement, not sure how long that takes or if it will even happen.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Billings offer?

The UPS Store #2594 offers packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, passport/photo ID services, computer access, and small business services.