The UPS Store

4.5
52 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #7778 in Billings offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Location

The UPS Store
2212 Grant Rd, Billings, MT
59102, United States

Hours

Reviews

4.5
52 reviews
5 stars
46
4 stars
0
3 stars
0
2 stars
0
1 star
6
  • KL
    Keaton Lorenz
    Nov 14, 2025
    5.0
    Very good manager 👍
  • KC
    Katie Collins
    Oct 26, 2025
    5.0
    They are always very helpful and friendly! ☺️
  • SD
    Sky Davila
    Oct 10, 2025
    5.0
    Great service. Someone said stop bye in store while I was the only one in there. That was weird.
  • JL
    Jazten Lokken
    Oct 6, 2025
    1.0
    I went in to have a package shipped down to Florida. The front desk clerk was extremely nice. However when my package arrived it was in a different box and damaged. When I contacted the store to get help filing a claim Mike answered and told me he didn’t deal with claims but his wife did and would be in later. About an hour later I got a call from Kim (the owner). Any question I had were immediately greeted with hostility and argumentative comments. She proceeded to talk down to me in a condescending manor. I 100% understand that people have bad days however this was over the course of 3 and each interaction was worse than the next. This is by far the worst customer service I have ever experienced as this is coming from a guy who has waited 45 minutes for a fast food burger
  • DB
    Dana Baranowski
    Oct 2, 2025
    1.0
    I had an unbearably rude experience with Kim, the owner, trying to have something notarized today. She went out of her way to be nasty and condescending. I ended up just leaving and taking my money somewhere else. It's really too bad, because I have been to this store before and her husband has always been very nice and professional. Great guy. The way she talked to her husband was pretty cringey, too. We'll just drive a little farther and use a different UPS store from now on. In response to you, ma'am, I know you were struggling a little and I tried to explain your question. It isn't back dating, you just change the date and initial next to it. Not super complicated, I think you were just having a bad day and taking it out on whoever was nearby. The rudeness was why we took our business elsewhere, not that you didnt understand the process. No worries! It worked out fine. Five stars to the 24th street store! They were efficient and professional and earned a new customer!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the operating hours of The UPS Store in Billings?

The UPS Store is open Monday to Friday from 7:00 AM to 6:00 PM, Saturday from 9:00 AM to 4:00 PM, and Sunday from 10:00 AM to 3:00 PM. Hours may vary on holidays.