Business Details
2575 N Frontage Rd, Billings, MT
59101, United States
Certified by RXO • Feb 22, 2026
(800) 883-4593
Certified by RXO • Feb 22, 2026
https://www.rxo.com
Certified by RXO • Feb 22, 2026
About
Certified by RXO • Feb 22, 2026
Shipping ServiceXPO Enterprise Services
RXO Logistics is the largest provider of last mile logistics for heavy goods in North America. Last mile is a critically important part of the supply chain that benefits from scale, technology and experience. We arrange an average of 10,000,000 last mile deliveries and about 500,000 assemblies and installations annually.
Location
Certified by RXO • Feb 22, 2026
Hours
Certified by RXO • Feb 22, 2026
Reviews
4.6
201 reviews
5 stars
178
4 stars
5
3 stars2
2 stars1
1 star
15
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Numerous customers reported significant delays and rescheduling of deliveries, often without proper communication or explanation.
Customer Service
Feedback on customer service was mixed, with some praising the professionalism of delivery staff while others criticized the lack of support and responsiveness from customer service representatives.
Delivery Crew Performance
Many reviews highlighted the professionalism, friendliness, and efficiency of the delivery personnel, noting their careful handling of items and positive interactions.
Communication
While some customers appreciated the proactive communication regarding delivery times, others expressed frustration over inconsistent updates and scheduling problems.
- MBMerel blublu2 days ago5.0Earlier than expected, great communication, and quick and easy delivery.
- LJLorrie JFeb 13, 20265.0Great delivery service. Very professional and courteous delivery men. RXO provided me detailed tracking of my order from start to finish. I really appreciate that. Would definitely recommend.
- AKAnthony KowalFeb 10, 20261.0RXO is an absolute disaster of a delivery company. They pushed my delivery back multiple times with no real explanation and made it impossible to get any straight answers. Customer service is beyond terrible—rude, dismissive, and I was literally hung up on during calls. This is a tv I had ordered on Amazon that I was supposed to get in two days. There are no pickup options, so you’re completely trapped waiting while they keep changing dates. I was repeatedly told they would “email the local hub,” which was an obvious lie—nothing ever happened, no follow-up, no accountability. This company wastes your time, lies to your face, and clearly does not care about customers at all. Avoid RXO at all costs unless you enjoy frustration and incompetence. I’m still waiting for my delivery currently and couldn’t be more frustrated.
- DEDeanna EmmettJan 13, 20261.0Order from ikea Dec 12, still haven’t received item. It’s been over a month now. Tracking says item arrived in my home town on Dec 31. Was supposed to be delivered Jan 2, then Jan 19 and now Jan 25. Seriously, this is the worst service. Do not use this company. IKEA insisted it will be delivered Jan 17. RXo says the 25. I believe at this point RXO is doing this on purpose.
- LPLindsay PearsonJan 9, 20261.0Absolutely treated like crap! Delivery never showed up! Finally received an email to go get it! So I get there, can’t get in, finally get someone to answer the phone! Wes answered, I start to explain my situation and he hangs up on me! Does not answer the phone when I call right back. And the customer service when I finally did get in was shit! I will never order anything if it’s delivered through RXL again! Worst service ever
Frequently Asked Questions About RXO
What type of logistics services does RXO provide?
RXO is the largest provider of last mile logistics for heavy goods in North America, specializing in deliveries, assemblies, and installations.
Where is RXO located?
RXO is located at 2575 N Frontage Rd, Billings, MT 59101, USA.
What are RXO's business hours?
RXO operates Monday through Friday from 8:00 AM to 5:00 PM and is closed on weekends.
How can I contact RXO for inquiries or support?
You can contact RXO by phone at +1 800-883-4593 or email at lastmile@rxo.com.
Which languages does RXO support for customer communication?
RXO supports both English and Spanish for customer communication.
Does RXO offer installation services for delivered goods?
Yes, RXO arranges approximately 500,000 assemblies and installations annually along with last mile deliveries.
How can I learn more about RXO's last mile logistics services online?
You can visit RXO's website at https://www.rxo.com or learn more about their last mile services at https://last-mile.xpo.com/.
What nearby transportation and logistics services are close to RXO’s location?
Nearby services include XPO Logistics, Inc., which provides freight and cargo services, and Penske Truck Rental for truck and trailer rentals.
Are there convenient places to stop for fuel near RXO?
Yes, Pilot Truckstop, CAT Scale, Conoco, and Town Pump are nearby gas stations and convenience stores for fueling needs.
What entertainment or dining options can I find near RXO?
Nearby entertainment and dining options include Montana Lil's Casino, Lucky Lil's Casino, McDonald's, Heifers Cafe, and Jin's Buffet, providing a variety of casino, restaurant, and fast food choices.
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