United States Postal Service

2.4
122 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 7550 Airways Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
7550 Airways Blvd, Southaven, MS
38671, United States

Hours

Reviews

2.4
122 reviews
5 stars
35
4 stars
5
3 stars
6
2 stars
9
1 star
67

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; some employees are praised for their friendliness and helpfulness, while others are reported as rude and unprofessional.

Delivery Issues

Numerous complaints about packages being lost, delayed, or delivered to the wrong address, with many customers expressing frustration over the reliability of the service.

Long Wait Times

Customers frequently mention long lines and slow service, often having to wait over 30 minutes to be served.

Internal Theft Concerns

Several reviews raise serious concerns about potential internal theft, with claims of mail and packages going missing.

Overall Experience

Many customers express dissatisfaction with the overall service quality, indicating a need for significant improvements.
  • KB
    Kelsie Butler
    1 day ago
    1.0
    Every single time I order something from Amazon and its being shipped through USPS I just shake my head and wait until I can request a refund from Amazon. I have at least 6 packages that have not been delivered because "the carrier cannot access the driveway" even with my bolded instructions to leave in the mailbox or at my gate.. the same place every other delivery service has no issue finding. Im not sure if its just laziness or they simply dont care. I typically do not complain and I especially understand delays around the holidays but this has happened so many times (not around the holidays included) that I am starting to really get frustrated. Its also a pain trying to get in touch with someone that can help me and their response is usually "sorry but there is nothing I can do".
  • YY
    Ya Ya
    Oct 21, 2025
    5.0
    What a pleasant customer service agent. She was nice, sociable, and my favorite thing is that she gave me the Hank Aaron stamps. I wouldn't have even known they were an option.
  • EE
    Estrella Escalon
    Oct 20, 2025
    1.0
    I came to ask for a new mail key and that lady in the front was rude why work if you don’t like it job or work
  • AA
    Abdo Alammari
    Oct 10, 2025
    5.0
    High quality
  • EB
    Elisabeth Bent
    Sep 8, 2025
    1.0
    USPS drive rings the door bell a minimum of 5 times every single time he drops off a package. This last time he broke the door bell. I am 99.9999999999% sure it is the USPS driver who broke the door bell by slamming it excessively because I am home 99.9999999999% of the time and the only time the bell rings is when he slams it excessively.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.