The UPS Store

4.2
202 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #3292 in Southaven offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Corner Of Goodman & Greenbriar, Across From Landers Nissan.

Details

  • DeliveryNot available
  • [Free/Paid] wi-fiNot available
  • Onsite servicesAvailable
  • Wheelchair accessible entranceAvailable

Location

The UPS Store
384 E Goodman Rd, Southaven, MS
38671, United States

Hours

Reviews

4.2
202 reviews
5 stars
153
4 stars
6
3 stars
1
2 stars
8
1 star
34

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for their friendliness, professionalism, and willingness to help, particularly highlighting employees like Millie and Nicole.

Efficiency

Many reviews noted the quick and efficient service, with staff managing busy periods well and minimizing wait times for customers.

Inconsistency

Some customers reported negative experiences with specific staff members, citing rudeness and unprofessional behavior, which contrasted with the generally positive feedback.

Atmosphere

The store was frequently described as having a positive atmosphere, with staff maintaining a cheerful demeanor even during busy times.

Service Issues

A few customers experienced problems with package delivery and service quality, indicating that while many had great experiences, there were notable exceptions.
  • LT
    Laura Torres
    3 days ago
    1.0
    It is very unfortunate what happened to me and no one should be treated like this, especially in front of people. One of your employees was very racist with me. In front of the person he made a racist comment, I have dyslexia and it takes me a few minutes to understand the employee, and the lady in front of all the people humiliated me and said: "you can see that she doesn't speak Spanish" by my appearance I judge myself for being Latina, how can you say that I don't speak English because of being Latina because of my appearance. It's very sad because he had an ugly and racist attitude, in front of everyone he humiliated me by saying a comment, I left upset and embarrassed. How can you allow your employees to be like this? I see that it is not the first time that they complain about the lady complaining about racism. I don't know the lady's name but she's has black hair and has a braid with long hair, she's plump.
  • JA
    Jacqueline Anderson
    4 days ago
    5.0
    Listennnnnn it was Ms.Tonisha for me! I have ALWAYS waited in line and nobody ever told/showed me that I could have been using the kiosk all this time! She walked me through step by step and was very patient with me! Tonisha I appreciate you girl! Thanks for SQUEEZING me in...literally! (Insider)
  • NL
    Natalie LaClair
    Nov 14, 2025
    5.0
    The woman at the counter was amazing she said she’d only been working there for 2 days but she was in such a good mood and helped me figure out returning a package. She complimented my pants and made the place a good vibe. The other workers there were also in a great mood. I love when a place feels welcoming even if it was just ups.
  • SM
    Sherwanda Mackey
    Nov 6, 2025
    5.0
    Millie and Nicole provided excellent customer service! They were friendly, professional, and very helpful throughout my visit. It’s always a pleasure coming in when they’re working — they make the experience quick and easy. Thank you both for going above and beyond!
  • MW
    Makisha Walker
    Oct 27, 2025
    1.0
    Mon, Oct 27, 2025 – 5:37 PM I requested a small piece of tape to secure my Amazon return, but the employee refused and responded rudely. I just left it at that because I mean who has time for “that”. While I chose not to make an issue of it, the lack of basic courtesy was disappointing. What could have been my usual five-star experience and rating for this location turned into a one-star visit. That’s really unfortunate because I always go there and have never had any issues. :(

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 12:00 PM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #3292 in Southaven offer?

The UPS Store #3292 offers expert packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, passport/photo ID services, and small business services.