United States Postal Service

1.8
155 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 8850 Midsouth Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
8850 Midsouth Dr, Olive Branch, MS
38654, United States

Hours

Reviews

1.8
155 reviews
5 stars
26
4 stars
3
3 stars
4
2 stars
5
1 star
117

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unprofessional behavior from staff, particularly from a specific employee named Gwendolyn, leading to a negative customer experience.

Mail Delivery Issues

Customers reported frequent problems with mail delivery, including lost packages, misdelivered mail, and delays, contributing to a lack of trust in the postal service.

Staff Attitude

Many customers expressed frustration over the dismissive and condescending attitudes of employees, which negatively impacted their overall experience.

Passport Services

The passport processing service received mixed reviews, with some customers praising helpful staff while others reported rude interactions and misinformation.

Operational Efficiency

Customers noted long wait times and inefficiencies in service, including staff not being available during posted hours and inadequate staffing during busy periods.
  • KK
    KG
    Nov 12, 2025
    1.0
    My package was showing up as ready for pickup at this location but it was Veterans day and they were closed. I go online to have it redelivered to my address the next day. Its now showing delivered in/at a mailbox but not my address or my mailbox.
  • TG
    Todd Griffin
    Oct 28, 2025
    1.0
    The letter carriers are absolutely incompetent and cannot deliver mail without mixing every ones up with others. Completely lost. Complaining does no good
  • CN
    Cyndee Nguyen
    Oct 21, 2025
    5.0
    We got our passport done with Linda and she was so nice and so helpful! The process was a breeze and she took great pictures of my daughter's. This is the place to go to for great service and a helpful atmosphere.
  • MN
    Mollee N/A
    Oct 17, 2025
    1.0
    The employees talk terribly about you before you've even walked away from the counter
  • SH
    Sergio Huerta
    Aug 13, 2025
    1.0
    Terrible customer service in specific this one older lady she’s rude to customers and kept trying to yell at me when I was talking to her in general really really bad customer service I will never got there back again

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.