Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 401 E South St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.2
200 reviews
5 stars
51
4 stars
5
3 stars
5
2 stars
7
1 star
132
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Numerous customers reported significant delays in package deliveries, with many packages sitting at the Jackson facility for days or even weeks without movement.
Cleanliness and Safety
Customers expressed concerns about unsanitary conditions and safety issues at the facility, including loitering and trash accumulation.
Customer Service
Many reviews highlighted poor customer service, including unprofessional behavior from staff and difficulty in reaching them by phone.
Professionalism
Several customers noted a lack of professionalism in staff appearance and behavior, suggesting a need for improved standards.
- STSavannah TeasleyDec 27, 20251.0The worst post office EVER!! No one ever gives you any help, there’s no reason for a package to leave Jackson & go to Kansas City
- DRDIY. WITH. ME. RUDIDec 22, 20252.0Is this what Jackson taxpayers are paying for? This is my primary post office, and I ship an average of 40–150+ packages per month through this facility. My customers consistently remark on how fast and reliable Ground Advantage shipping is—even to states like California, Washington, and Oregon. Unfortunately, the conditions surrounding this location have become unacceptable. Several individuals experiencing homelessness have begun using the exterior and interior areas of this high-traffic postal facility as a place to loiter, store belongings, and engage in unsanitary behavior. The presence of trash, carts, bags, and personal items has created a serious cleanliness, safety, and security concern for both customers and postal employees. There have been repeated instances of strong odors, including urine, both inside and outside the building. Individuals regularly beg for money and occupy common areas, making the facility unwelcoming and unsightly. This is the largest and busiest mailing center in the state, and it should be maintained accordingly. I want to be clear that this is not a criticism of the postal employees—they are clearly overworked, underpaid, and continue to provide excellent service under difficult circumstances. However, this situation requires intervention. If Capitol Police or another authority has jurisdiction over this area, their presence is needed. This property should be kept clean, safe, and accessible for the public and for the employees who work there daily. Jackson taxpayers deserve better conditions than what is currently being allowed at this facility. I strongly urge city and state officials to address this matter promptly.
- SHseth hairDec 19, 20251.0Had 2 packages come in here at the same time from the same place. One package was delivered late today and another says it will not be delivered till monday after both had been sitting here for a week with no movement. Status just keeps changing but never leaves jackson.
- LHLevi HenkelDec 4, 20251.05th state I’ve lived in. Never had as many lost mail pieces, and deliveries to the wrong address as I have here.
- LSLibra ScaleDec 2, 20251.0Holding peoples packages, not delivering them. My package has been held over a week, it was moving through all the networks just fine untill it reached here. I am reporting this place and will try my best to get it investigated bc i am finding multiple comments that are the same. My package has been held more then a week and im fed up, my package is super late and if i have to drive 3 hrs to get it i will and you will receive a lawsuit in the process
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 401 E South St?
You can send mail and packages, get money orders, rent PO Boxes, apply for passports, purchase gift cards, and more at this Post Office.
Do I need an appointment to use passport services at this Post Office?
Most passport services require an appointment scheduled online, although some locations offer limited walk-in hours.
Can I get passport photos taken at this location?
Yes, but you need to make an appointment through the online scheduler for first-time passport and photo services.
What are the operating hours of the United States Postal Service at 401 E South St?
Monday to Friday, it's open from 7:30 AM to 7:00 PM; Saturday from 8:00 AM to 12:00 PM; and it is closed on Sundays.
How can I reserve a PO Box at this Post Office?
PO Boxes can be searched and reserved online quickly and securely at https://www.usps.com/manage/po-boxes.htm, with setup instructions provided for in-person completion.
Are PO Boxes accessible after normal business hours?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary, so check with this local Post Office for specific times.
What is the cost for a passport photo at this USPS location?
The current fee for a passport photo at USPS is $15.
Is there a nearby bank where I can handle financial transactions after visiting the Post Office?
Yes, Regions Bank is nearby, offering banking and ATM services convenient for your financial needs.
Where can I find legal services close to the United States Postal Service at 401 E South St?
S. Williams Law Firm and Monge & Associates Injury and Accident Attorneys are close to the Post Office for your legal service needs.
Are there places to grab a meal near the Post Office at 401 E South St?
Yes, LurnyD's Grille, a burger and American restaurant, is nearby where you can enjoy a meal before or after your visit.