United States Postal Service

1.8
163 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 11110 Highway 49 to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
11110 Highway 49, Gulfport, MS
39503, United States

Hours

Reviews

1.8
163 reviews
5 stars
26
4 stars
6
3 stars
4
2 stars
8
1 star
119

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over poor service and lack of professionalism.

Delivery Issues

A significant number of customers reported lost or misdelivered packages, with complaints about delays and inaccurate tracking information.

Staff Attitude

Many customers noted a negative attitude among employees, describing them as indifferent, rude, or unprofessional.

Long Wait Times

Customers frequently mentioned long lines and slow service at the post office, contributing to a frustrating experience.

Inconsistent Performance

While some customers had positive experiences with specific staff members, the overall sentiment indicated a lack of consistency in service quality.
  • MM
    Matthew M
    Nov 11, 2025
    1.0
    Packages repeatedly being marked as a "failed delivery attempt and being held at the post office per customer request". Never requested my mail be held and was home all day to receive. Receive no notice or anything showing the missing attempt and have cameras on outside of home. When attempting to speak to the carrier, she is the rudest person I have ever dealt with. Literally had to run up to her truck because she refused to stop. My cameras show the interaction and it is very sad. This has happened a couple times this year already. Now it is a holiday and my package cannot be picked up. Rude mail carrier who shoves packages that do not fit in your mailbox and breaks said mailbox. Mailbox has had to be fixed 5-6 times this year alone. One item had to be refunded as it was expensive and bent in the process of shoving it in my mailbox. Any experience inside the actual post office is just as bad. You are met with rude employes and long lines.
  • AL
    Allison L
    Nov 7, 2025
    1.0
    Came to this location for a passport appointment. The lady who handles the passport appointments was unwelcoming and negative. It appears that is her goal to find a reason to say you can't apply for a passport, even when you come with all of the correct documentation. I went to the Harrison County Chancery Clerk instead and had a GREAT experience.
  • MP
    Marcella Peters
    Oct 20, 2025
    1.0
    My package has been held even tho I DID NOT REQUEST YOU HOLD IT IT IS TOILET PAPER, ARE YOU THAT DESPERATE ENOUGH TO STEAL MY TOILET PAPER
  • DC
    Daisy Casiano
    Oct 14, 2025
    1.0
    The girl who handles passports is very disgusting, she is not friendly at all.
  • TC
    T crAshley
    Sep 29, 2025
    1.0
    Purchased a shipping option on Thursday that estimated Saturday for delivery. It is not Monday and the package has not made it outside MS. It is intended for GA. I was optimistic that it might arrive by today, it’s hardly moved.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.