Enterprise Mobility

Reviews

• CJ

  Carla Jones

  Jan 30, 2026
  1.0
  Stop working with ICE
• ST

  suga time

  Jan 22, 2026
  5.0
  Eli Leitman the Regionals Manager is fabulous and Pierline at the Fort Lauderdale airport Florida location is magnificent
• JJ

  Joseph

  Jan 19, 2026
  1.0
  For several months, I have rented from the Enterprise location in Jeffersonville, PA, consistently maintaining my balance throughout a long-term rental. On the rare occasions when a charge declined, I immediately responded through Enterprise’s official text messaging line — the same method the branch uses — and authorized my card to be re-run. Each time, the payment was processed and my account was brought fully current. On January 19, I visited the location for a routine contract rewrite, something I have completed many times without issue. However, the current manager, Dom, handled the situation in a manner that was unexpectedly dismissive and unprofessional. I was told my rental could not be renewed because I was “two weeks late” in rewriting the contract, despite my balance being paid and Enterprise having ongoing documented communication from me. What concerned me further was the manager’s behavior during this interaction. At one point, he stated he had “called me 40 times,” which is simply untrue. Then, he escalated things by telling me that Risk Management was “after me,” implying that I was under some kind of internal investigation — despite the fact that my card continued to be charged successfully, and I have never received a phone call, letter, or any form of notice from Risk Management at any point. This claim felt more like a threat than a factual statement, and it was completely unnecessary. Even after I paid the remaining balance on the spot, I was still denied service, with no clear explanation beyond vague mentions of “risk management.” For a customer who has demonstrated consistent responsibility in maintaining payments, this approach was extremely discouraging. Previous staff at this location always treated contract rewrites with professionalism and clarity. The sudden shift under the new management was disappointing and reflects poorly on the customer service standards at this branch. I am sharing this experience because long-term renters deserve transparency, accurate information, and respectful communication. When a customer is current on payments and actively using Enterprise’s own communication systems, that should be acknowledged — not dismissed, minimized, or used against them.
• TC

  ty carswell

  Jan 17, 2026
  1.0
  If Jack Taylor were aware of how some customers are currently being treated, he would likely remove certain statements from the Enterprise corporate website. His values deserve to be reread and respected. Jack Taylor did not speak often about founding values when he started the business in 1957—he and his team lived them. His founding philosophy was simple: “Take care of customers and employees first, and everything else will follow.” I am confident Jack Taylor upheld that standard. Issue Summary: On December 15, 2025, we reserved a convertible Mustang for pickup on January 16, 2026, at the Augusta Airport Enterprise location. As required, we confirmed the reservation on January 15, 2026. Relying on that confirmation, we drove approximately 4.5 hours to retrieve the vehicle. Upon arrival, we were informed by the Enterprise representative that the vehicle was unavailable. We were further told that this location had not had a convertible Mustang in inventory for nearly two months. The vehicle was reserved for a special event involving our daughter the following day, making this failure particularly disruptive. We contacted Enterprise’s customer service line and were advised that we would need to travel between 80 and 160 miles to another airport to obtain the vehicle. The closest airport confirmed it did not have the car, while the farther location—requiring a five-hour round trip—only offered exotic rentals. We were assured that a district manager would contact us promptly; however, no such contact occurred. At a minimum, Enterprise should have notified us on January 15 that the requested vehicle was unavailable and provided alternative options before we began our travel. Conclusion: Enterprise must maintain accurate inventory records and proactively notify customers when confirmed reservations cannot be fulfilled. Failure to do so causes unnecessary hardship and undermines customer trust. Traveling such great distances (4.5hrs) is a huge disappointment to any customer who arrives to a place of inventory incompetence.
• SC

  sebastian correa cardona

  Jan 5, 2026
  5.0
  Tuve una excelente experiencia con Enterprise. Me entregaron el coche de forma oportuna, fueron claros con las indicaciones para la entrega del mismo. La atención de Joel y Ebdel ayudó a que el trámite fuera ágil. Recomiendo 100% el lugar

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