Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 500 W Chestnut Expy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
500 W Chestnut Expy, Springfield, MO
65801, United States
Hours
Reviews
2.1
312 reviews
5 stars
73
4 stars
12
3 stars
6
2 stars
16
1 star
205
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including unhelpful staff and difficulty reaching representatives by phone.
Package Delays
Numerous reviews highlighted significant delays in package processing and delivery, with packages often sitting for days or weeks without movement.
Staffing Issues
Customers noted that the facility appears understaffed, leading to long wait times and inadequate service.
Mixed Experiences
While many reviews were negative, some customers praised specific staff members for their helpfulness, particularly in passport services.
Lost Packages
Several customers experienced lost packages or issues with mail not being delivered, contributing to frustration with the service.
- DED E1 day ago1.0Terrible my package that originally shipped 50 miles from my home in Missouri is now showing it is in New York after going to Springfield Mo
- LILauren Isaacs3 days ago5.0Ive never had an issue with this location. Always friendly staff, even with long lines. It's usually the crazy customers cause a scene. Staff is awesome. Never had any issues.
- MAMarie Aponte3 days ago1.0Terrible customer service with the lady that works with the passport
- MGManuel Gutierrez3 days ago5.0I went in here to get a new passport, I was greeted with lovely customer service with a smile and was in and out in a very timely manner.
- KDKrystal DawnOct 22, 20251.0They can’t answer the damn phone at all. Every time you ask for a representative the automated system wants to ask 10 more stupid questions. I want to file a complaint due to the lack of the workers who deliberately ignore mail that is not mine and has been told and written on the mail saying they do not live here. But apparently they are too busy looking at their phones to answer a phone call from one of their residents.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services does the United States Postal Service at 500 W Chestnut Expy offer?
This Post Office offers mail sending, package shipping, money orders, PO Boxes, passport services, gift cards, and more.
Can I apply for a U.S. passport at this USPS location?
Yes, first-time U.S. passport applications are accepted and passport photos can often be taken here. You must complete and print your application form before visiting.
Do I need an appointment for passport services at this Post Office?
Most passport services require an appointment through the online scheduler, though some limited walk-in hours may be available at select locations.
What are the operating hours for the USPS location at 500 W Chestnut Expy?
Open Monday to Friday from 7:30 AM to 5:30 PM, Saturdays from 9:00 AM to 2:00 PM, and closed on Sundays.
How can I reserve a PO Box at this United States Postal Service?
You can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm, then complete your setup in person.
Is there 24/7 access to PO Boxes at this USPS location?
Most USPS locations offer 24/7 lobby access to PO Boxes, but hours may vary. Contact this Post Office to confirm access hours.
Are there nearby places where I can get a haircut before or after visiting the Post Office?
Yes, Folian, a beauty and spa barber, is nearby where you can get grooming services.
If I'm visiting the Post Office and need tech services, which nearby business can assist me?
Penguin.Tech, a software development company, is located nearby for your technology service needs.
What nearby dining options are available around the USPS at 500 W Chestnut Expy?
Scramblers, a breakfast and brunch restaurant, and CreAsian, an Asian restaurant, are nearby and great places to grab a meal.
Can I find storage facilities near the United States Postal Service location?
Yes, Devon Self Storage and USPS Collection Point offering food delivery and storage services are close by.