Business Details
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Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 11662 Gravois Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.5
120 reviews
5 stars
39
4 stars
6
3 stars
2
2 stars
8
1 star
65
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and going above and beyond, particularly highlighting individuals like Danielle and Victoria.
Staff Attitude
A significant number of reviews mentioned rude and unprofessional behavior from staff, with several customers expressing frustration over negative interactions.
Wait Times
Customers frequently reported long wait times, especially during busy periods, leading to dissatisfaction with service efficiency.
Dependability
Despite mixed reviews, some customers noted the post office's reliability and willingness to assist, particularly in urgent situations.
Management Issues
Several reviews pointed to poor management and staffing problems, including understaffing and lack of effective communication.
- CBClay Babin2 days ago2.0Sick of USPS. Tough job, I get it, but that's not my fault. My delivery people frequently make me go to PO to pick up packages because I live on the 2nd floor of an apartment building without an elevator. I pay to have them delivered to me, not to have to take an hour out of my day to go pick stuff up. And packages are roughly handled, frequent damage to what I've ordered. Magazines folded in half. Mail in wrong boxes. And almost always surliness.
- KRKari RiversNov 17, 20255.0Danielle was so helpful at 5:59 tonight right as they were closing to help answer my question about media mail and be very friendly. Thank you!
- SSStevenNov 8, 20255.0I’ve never had such a good experience at USPS before today. I was headed home and went to go use their self serve lobby, which runs 24/7. There’s no one inside, but you can usually walk in and put your package in a mailbox. This location closed at 1:30 today and I was walking in at about 6pm, yet there was a postal woman working hard cleaning and scrubbing the windows and interior. She was so kind to me and said I could just set it on top of the desk because it was much too big to fit in the mailboxes — even though the post office was 5 hours past closing. She then went behind the desk and scanned the item for me and put it back in the bigger bins. I thought this was a really kind gesture, because some post offices aren’t even unlocked past their closing hours — yet this woman took a decent bit of time out of her day to help me. I will be back if possible!!
- EREMILY ROYOct 18, 20255.0Danielle was absolutely amazing with the process of getting passports! Very patient, kind, and intelligent!
- JYJennifer YoungOct 11, 20255.0They always answer their phones, and that alone sets them apart. Every time I’ve visited, the staff have been unfailingly friendly and kind. Even when there’s a wait, their positive attitudes make it worth it, they never rush you or make you feel like an inconvenience. When I was sending a letter to my son and waiting for my stamp order to arrive, they brought out all their spare stamps so I could choose one he’d like. It may seem small, but gestures like that mean a lot when your child is facing something as challenging as the path he is trying to accomplish.There were a couple of people in line but they never rushed me and didn't make me feel uncomfortable about wanting such an insignificant thing for him. Despite the low ratings, I continue to choose this post office, if I must go in to one, because they’re dependable, compassionate, and consistently go above and beyond. My own experiences with this team, speak for themselves, regardless of what other reviews may say. .
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services can I find at the United States Postal Service location on 11662 Gravois Rd?
You can send mail and ship packages, get money orders, rent Post Office boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a U.S. passport at this Post Office?
Yes, this Post Office accepts first-time passport applications and most locations also offer passport photo services. You should complete and print your application form before visiting.
Do I need an appointment for passport services at this location?
Yes, most passport services require scheduling an appointment using the online scheduler, although limited walk-in hours may be available at select locations.
What are the operating hours for the United States Postal Service at 11662 Gravois Rd?
The Post Office is open Monday to Friday from 9:00 AM to 6:00 PM, Saturdays from 9:00 AM to 1:30 PM, and is closed on Sundays.
How much does it cost to get a passport photo at this USPS location?
The current fee for a passport photo at USPS is $15.
How can I rent a PO Box at this Post Office?
You can apply for a PO Box online or in person at this Post Office. When applying in person, bring two valid forms of ID and your completed application. Start online at https://www.usps.com/manage/po-boxes.htm.
Are there nearby banks I can visit when coming to the Post Office?
Yes, nearby banks include Midland States Bank, US Bank, and U.S. Bank, which can be convenient for your financial needs before or after visiting the Post Office.
Is there a place to rent a car near this USPS location?
Yes, Enterprise Rent-A-Car is located nearby, which can be helpful if you need transportation to or from the Post Office.
Are there dining options close to the United States Postal Service on Gravois Rd?
Yes, Bella Sera Italian Grill and Trattoria Toscana are nearby dining options you can visit before or after your postal errands.
What nearby services are available for relaxation or health near the Post Office?
Nearby services include Sunset Hills Massage Therapy Center, Helping Hands for physical therapy and spas, and Lepper Chiropractic for chiropractic and physical therapy treatments.