United States Postal Service

2.3
120 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 7750 Maryland Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
7750 Maryland Ave, Saint Louis, MO
63105, United States

Hours

Reviews

2.3
120 reviews
5 stars
31
4 stars
5
3 stars
4
2 stars
6
1 star
74

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some staff members are praised for their friendliness and helpfulness, many reviews highlight a lack of professionalism and rudeness from certain employees.

Efficiency

Customers frequently report long wait times and inefficient service, often citing understaffing and slow processing as major issues.

Package Handling

Numerous complaints about lost or mishandled packages indicate a significant reliability problem with package delivery and tracking.

Facility Issues

The post office is criticized for poor parking availability, cleanliness, and overall maintenance of the facility.

Passport Services

Passport application services are often described as slow and frustrating, with reports of unhelpful staff and long wait times.
  • BR
    Ben Rockow
    Nov 17, 2025
    5.0
    Zarita is the best! Lottie and Kelly too!!!
  • DR
    Del R
    Nov 16, 2025
    2.0
    Visited pretty recently, around 3pm on a Friday. I was trying to mail a package to my best friend for her birthday. Was second in line and didn't wait very long. Tina at the desk was so helpful and kind. She smiled, was well spoken, and was super polite!!! She efficiently got my package weighed and ready and then offered me Christmas stamps (tis the season!). This was amazing because this branch offered different stamps than other branches and I liked the variety. This would have been a top-tier visit... But this branch mailed the package back to me. Tina said the package was set to be delivered the next Tuesday-ish to my friennd. This was perfect! My friend's birthday was Wednesday. But in mailing the package back to my house (and a holiday/day off in the mix too) -- my package did not get to my friend til Saturday. Basically, I had planned everything perfectly with time to spare and it got to her three days late due to this branch's mistake. And here are the finer details: If you look at the picture of my package, I have "To" and "From" listed/printed. I have since learned that you're supposed to address packages like you do letters: Return address first, Mail-to address second. I definitely had those swapped - My fault for sure. However!!! The people at the desk are supposed to verify the Mail-to anyway. This didn't happen at Clayton and I didn't catch that either. I do claim some responsibility here, but it's literally their job, and I labeled the package more than clearly. I even had the font size for "Mail to" larger so it could be seen first. And logically: my friend lives far away... Wouldn't the mail person know that I'm not mailing "From" that city??? Am I in the wrong here? Overall, disappointed. But the place was clean, spacious, not a huge wait, and the parking was actually not horrible for Clayton. Great service in regard to personality, but not great service in that the job was botched! If you go here, double check your Mail-to!
  • KS
    Karen Schmidt
    Nov 3, 2025
    5.0
    Anyone who has a problem at this branch is the problem. The workers are friendly, very knowledgeable and are working harder than they are being paid for. I applaud their commitment
  • TR
    Tom Rector
    Aug 5, 2025
    1.0
    My mail carrier used to leave my TOP CLOSING mailbox open. After leaving a sign ASKING the carrier to PLEASE close the mailbox--the carrier USED MY SIGN TO PROP THE MAILBOX OPEN. After complaining to THIS post office 2 times to a SUPERVISOR, and filing a formal complaint online, NOTHING CHANGED. I purchased a $200 mailbox with a door that opens from the front, and falls shut - The mail carrier LITERALLY USED A LETTER TO PROP OPEN MY DOOR. I approached him on the street and asked him if this was him - while recording a video - he acknowledged that he was the one that used a large letter sized envelope to prop open my mailbox. I asked him if we could insert the mail in a fashion that allows the door to close - he said my mailbox cut him. I informed him that he didn't need to stick his fingers in the mailbox to put my mail in the box and asked him again if we could insert the mail in a fashion that allows the door to close. He said he could do it. I then filed another complaint over the phone with USPS. Have you had trouble they acknowledged my previous complaint in March and filed a new complaint. I'm now standing in line to talk to a supervisor - FOR THE THIRD TIME - ABOUT THE CONTINUE TO ABUSE OF MY MAILBOX AND PROPERTY.
  • AB
    An Tran Brasunas
    Jul 26, 2025
    5.0
    I had an appointment for my passport application and Lottie was very helpful walking me through the requirements. She was so kind to wait for me to go and get cash since I only had the credit card with me. She was very professional and friendly, making the event smooth and pleasant. Thanks Lottie. You are amazing.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.