United States Postal Service

2.4
129 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 7217 Watson Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
7217 Watson Rd, Saint Louis, MO
63119, United States

Hours

Reviews

2.4
129 reviews
5 stars
37
4 stars
7
3 stars
6
2 stars
4
1 star
75

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while some customers praised friendly and helpful employees, others reported rudeness and unprofessional behavior.

Delivery Issues

Numerous complaints about lost packages, delayed mail, and inconsistent delivery service were noted, with some customers experiencing mail not being delivered for days.

Facility Management

Customers expressed frustration over long wait times and understaffing, particularly during peak hours, leading to poor service experiences.

Passport Services

While some customers had positive experiences with passport applications, others reported issues with staff handling and appointment management.
  • AM
    Annette Morrow
    Dec 13, 2025
    5.0
    Great post office!
  • TH
    Toni Hoelting
    Nov 12, 2025
    1.0
    McKenzie Point has had a horrible reputation for decades. The clerks are notorious for being rude. The carriers are decent. unfortunately my mail comes out of this office. I would suggest to call and complain to the St Louis Post Master. The person in charge here is just the manager and he has to answer to the Post Master General in St Louis. Even one star is too much
  • DY
    Dee Young
    Nov 9, 2025
    5.0
    I must post how pleased I am with this location. I’ve tried several others and had such poor experiences with the workers. Every time the staff here have been polite, personable, and take their time to help resolve an issue or further investigate something. They are observed to be patient and never rude!! They do their job without attitude and with competence. I will only come here. I appreciate them and hopefully they see this.
  • JB
    James Brandt
    Oct 14, 2025
    5.0
    Staff was very nice
  • WH
    WebCreationGuys Help
    Jul 21, 2025
    1.0
    There needs to be a Case opened against this location, I know 3 people who drop off packages here and ALL of them are missing packages each week! SO THERE IS A THEFT RING GOING ON HERE! Numerous online sellers have told me the same thing! I’m reporting this to the post office and Missouri General Attorneys Office! Horrible you can’t get this straightened out! I see mail trucks pulling up to personal car owners and brining them corrugated plastic mailers into their cars and jump back in the truck. If that isn’t a sure violation of work conduct then I don’t know what it! Probably hunting down anything that looks like an IPhone or Tablet or Rolex. Sad I’m having no to switch to UPS after shipping with you guys for 42 years.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.