United States Postal Service

2.1
203 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2920 Meramec St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2920 Meramec St, Saint Louis, MO
63118, United States

Hours

Reviews

2.1
203 reviews
5 stars
44
4 stars
10
3 stars
6
2 stars
10
1 star
133

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of staff being dismissive or hostile.

Delivery Issues

Frequent complaints about lost, misdelivered, or delayed mail and packages, with some customers not receiving mail for extended periods.

Inconsistent Hours

Customers noted that the post office often does not adhere to posted hours, with instances of being closed during business hours.

Staff Performance

While some staff members were praised for their helpfulness, many reviews highlighted a lack of professionalism and accountability among employees.
  • KM
    K. Murphy
    Dec 6, 2025
    5.0
    The Meramec staff render great service on a consistent basis. My carriers, Brooks and Mike, regularly ensure proper and timely mail/package delivery. Both are well-trained. Also, Meramec staff provided fast, friendly and professional service on my recent on-site visit. Quite pleased. Thank you.
  • KW
    Ken Williams
    Nov 10, 2025
    5.0
    Amazing service great team
  • SS
    Steven
    Nov 8, 2025
    2.0
    Mailed a package. The lady at the counter said she would put better tape on the label so that it would not come off. She did not. The package never made it to the destination but the label did.
  • MO
    Michele Ochse
    Aug 4, 2025
    5.0
    I had a misunderstanding/issue and reported it. Dennis, Kyemia, and Veronica immediately took action. They took such good care of me! They exhibited exemplary customer service in rectifying, recovering, and seeing to the best outcome possible. I cannot thank them enough for all of their hard work, diligence, and professionalism. On top of this my mail ladies are always so polite and kind! Thanks USPS for the amazing service! Much appreciated!
  • RK
    Rachel Keith
    Mar 3, 2022
    5.0
    love it

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.