United States Postal Service

2.1
202 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 2920 Meramec St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2920 Meramec St, Saint Louis, MO
63118, United States

Hours

Reviews

2.1
202 reviews
5 stars
43
4 stars
10
3 stars
6
2 stars
10
1 star
133

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with staff, with some customers praising friendly service while others report rudeness and unhelpfulness.

Delivery Issues

Numerous complaints about unreliable mail delivery, including lost packages, misdelivered mail, and inconsistent service.

Operational Problems

Customers frequently mention long wait times, understaffing, and issues with the post office being closed during posted hours.

Professionalism

Several reviews highlight a lack of professionalism among staff, with reports of dismissive attitudes and inadequate responses to customer inquiries.

Positive Staff Experiences

Despite the negative feedback, some customers express appreciation for specific employees who provided helpful and attentive service.
  • KW
    Ken Williams
    Nov 10, 2025
    5.0
    Amazing service great team
  • SS
    Steven
    Nov 8, 2025
    2.0
    Mailed a package. The lady at the counter said she would put better tape on the label so that it would not come off. She did not. The package never made it to the destination but the label did.
  • MO
    Michele Ochse
    Aug 4, 2025
    5.0
    I had a misunderstanding/issue and reported it. Dennis, Kyemia, and Veronica immediately took action. They took such good care of me! They exhibited exemplary customer service in rectifying, recovering, and seeing to the best outcome possible. I cannot thank them enough for all of their hard work, diligence, and professionalism. On top of this my mail ladies are always so polite and kind! Thanks USPS for the amazing service! Much appreciated!
  • JD
    John Day
    May 30, 2023
    1.0
    Tired of the automated phone call would like to talk to a real person and maybe they can help
  • DT
    Denise Taylor
    Jul 27, 2021
    3.0
    Slow service

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.