United States Postal Service

2.7
140 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 4455 Ridgewood Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4455 Ridgewood Ave, Saint Louis, MO
63116, United States

Hours

Reviews

2.7
140 reviews
5 stars
44
4 stars
15
3 stars
5
2 stars
6
1 star
70

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while some customers praise friendly and helpful employees, many report rude and unhelpful service.

Operational Issues

Numerous complaints about inconsistent hours, including early closures and delays in opening.

Mail Delivery Problems

Frequent issues with mail delivery, including misdelivered packages and inconsistent service.

Facility Conditions

Customers express dissatisfaction with the physical conditions of the post office, including heavy doors and inadequate air conditioning.
  • JB
    Jeff Bernacki
    Dec 27, 2025
    5.0
    The employees here are very nice and friendly. But the building is crap. One summer it got so hot in there because the AC units were broke for several months. I don’t know how they survived in that triple digit heat. Also, the front door that you enter. It is extremely heavy and difficult to get open. Multiple times it is banged back on me almost knocking me over. It’s too bad USPS doesn’t own their own buildings. Because in this case the landlord would be a slumlord.
  • DO
    Dave O'Brien
    Nov 26, 2025
    4.0
    I have two post offices to choose from and this is the only one I go to. The employees are friendly and very helpful and seem to enjoy the camaraderie they have with their coworkers. It's nice to walk into a place and get a nice smile, and a happy greeting from the employee. Whenever I go there and have a good experience I always fill out the survey on my receipt, so I can only hope it's actually read because I'm sure the post office is used to seeing complaints but probably not as many compliments. These folks deserve the compliment. It's convenient and close to where I live and anytime there's a line It's hardly anything to be worked up about compared to other locations.
  • LW
    Lisa Wright
    Oct 11, 2025
    1.0
    Why is that they close way before the time? They always leave early when i l know they're not supposed to. 3 of us was out there today and they was gone before 1:30. This is getting ridiculous!
  • TX
    Thảo Bùi Thị Xuân
    Sep 2, 2025
    5.0
    I came here to make my passport without an appointment, because I had the documents ready, the staff helped us complete the passport process. She was very friendly and nice.
  • DS
    Darica “Peanut” Swopes
    Aug 23, 2025
    1.0
    I know it ain’t the regular mail men cause they say they was not able to deliver the package .i hope they ain’t saying that because of the lil water damage around the corner ..they so lazy .they don’t even try to at all on the weekends .they fit to used that water leak for the reason .and you got to see it .all these streets they could come around to just lazy

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.